What are the responsibilities and job description for the Front Desk Agent Evening Shift position at Hilton Garden Inn St George?
Hotel Front Desk Agent – Full-Time Evening Shift
Hilton Garden Inn St. George | St. George, Utah
Join our team at Hilton Garden Inn St. George, one of Southern Utah’s premier full-service hospitality and convention destinations! We are seeking a friendly, dependable, and guest-focused individual who enjoys helping people, working as part of a team, and creating memorable guest experiences.
PAY: $15.00–$16.00 PER HOUR (DOE) HILTON TEAM MEMBER TRAVEL BENEFITS
Position: Full-Time Front Desk Agent
Shift: 3:00 PM–11:00 PM
Hours: Approximately 40 hours per week
Schedule: Flexible days off, with required weekend availability
Position Purpose
Provide exceptional guest service and hospitality while ensuring a smooth, welcoming experience from check-in to check-out. As a Front Desk Agent, you will serve as one of the first points of contact for our guests and play an important role in the overall success of the hotel.
Key Responsibilities
- Welcome guests with a warm, friendly, and professional attitude.
- Complete guest check-ins and check-outs accurately and efficiently.
- Assist guests with reservations, room assignments, billing questions, and hotel amenities.
- Respond promptly and professionally to guest requests, concerns, and complaints, working toward timely resolutions.
- Process payments, post guest charges, and follow established cash-handling and payment-processing procedures.
- Recognize Hilton Honors members, explain available benefits, and thank members for their loyalty.
- Answer incoming calls and assist guests, visitors, and team members.
- Communicate effectively with housekeeping, maintenance, management, and other departments to meet guest needs.
- Maintain a clean, organized, and professional front desk and lobby area.
- Protect guest privacy and handle confidential information appropriately.
- Follow hotel policies, Hilton brand standards, and safety and emergency procedures.
- Complete shift responsibilities, reports, and handoff notes to ensure smooth communication between shifts.
- Work collaboratively with fellow Front Desk Agents to maintain consistent service, share responsibilities, and support daily operations.
Qualifications
- Previous hotel, hospitality, or customer service experience preferred, but not required.
- High school diploma or equivalent preferred.
- Strong communication, customer service, and problem-solving skills.
- Team-oriented attitude: Must work well with others, communicate respectfully, and contribute to a positive work environment.
- Ability to work collaboratively with another Front Desk Agent during overlapping shifts while also handling responsibilities independently when needed.
- Dependable, punctual, organized, and accountable for assigned duties.
- Comfortable using computers, handling payments, and learning hotel reservation and front desk systems.
- Willingness to learn Hilton brand standards, Hilton Honors benefits, and hotel operating procedures.
- Ability to remain professional and courteous in a fast-paced environment.
- Neat, clean, and well-groomed appearance.
Schedule Requirements
- Full-time position averaging 40 hours per week.
- Evening shift only: 3:00 PM–11:00 PM.
- Days off may be flexible based on staffing needs and business demands.
- Weekend availability is required. Applicants should be prepared to work scheduled Saturdays and Sundays as needed.
- This position includes approximately 3–4 shifts per week working alongside another Front Desk Agent. Strong teamwork, communication, and the ability to coordinate responsibilities are essential.
- Consistent attendance and punctuality are required.
What We Offer
- Competitive pay: $15.00–$16.00 per hour, depending on experience.
- Full-time employment with a consistent evening shift.
- Hilton team member travel benefits, subject to eligibility and program terms.
- On-the-job training, including front desk systems, guest service standards, and hotel procedures.
- Opportunities to develop hospitality, customer service, and administrative skills.
- A team-focused work environment where communication and cooperation matter.
- Experience working with a globally recognized hospitality brand.
Training & Development
We are willing to train the right candidate who demonstrates a strong work ethic, a positive attitude, reliability, and a genuine commitment to guest service. Previous hotel experience is a plus, but a willingness to learn and work well with others is essential.
Apply Today!
Hilton Garden Inn St. George
1731 South Convention Center Drive
St. George, Utah 84790
To apply, visit the property in person or submit your application directly on the Indeed platform.
We are looking for someone who takes pride in helping others, enjoys working with people, and understands that excellent hospitality starts with a warm welcome. If you are dependable, team-oriented, and ready to make a difference in our guests’ experiences, we would love to meet you!
Equal Opportunity Employer | Drug-Free Workplace
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Health insurance
- Health savings account
- Paid time off
Work Location: In person
Salary : $15 - $16