What are the responsibilities and job description for the Floor Supervisor position at Hilton Garden Inn Oxford AL?
Benefits:
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- 401(k)
- Dental insurance
- Employee discounts
Job Summary:
Responsible for inspecting cleanliness and overall appearance of the guest rooms, surrounding corridors, public areas, and to assist the Housekeepers if needed. To be courteous, pleasant, and respond to the guests' needs and requests in order to make their stay as comfortable as possible.
Responsibilities:
- Know and adhere to hotel/franchise and ZMC Hotels standards.
- Inspect for cleanliness of guest rooms, public areas, and for reporting any equipment problems to the Executive Housekeeper.
- Inspect bed and bathroom linens for cleanliness and condition. Pull any item not up to the brand standard.
- Reports to Executive Housekeeper any unexpected vacant rooms.
- Inspect all check outs to see when guests depart and for general condition of the rooms.
- Check all vacant rooms to be sure room was in fact vacant.
- Change room status in computer to Vacant Inspected once room is completed and inspected.
- Assist Housekeepers as needed.
- Check all closets for condition and cleanliness, remove any unnecessary items left in closets.
- Have knowledge of fire alarm/carbon monoxide alarm and evacuation procedures.
- Must perform any other required duties as requested by the Executive Housekeeper to aid in better operation of the hotel and service to the guests.
- Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Qualifications:
- Highly organized.
- Must be able to work the majority of the shift in a standing position, constantly moving, and able to lift 30 pounds.
- Strong Guest Service Skills
- Must have attention to detail and be customer service oriented.
- Ability to communicate satisfactorily with guests, management, and co-workers.
Benefits/Perks:
- Medical, Dental, Paid time off, 401(k) for full-time employees
- All employees get discounts on hotel’s outside of their hotel they work in
- Opportunities for bonuses
- $250 referral bonus for you and a referred associate
- PayActiv: access to your already earned wages before payday