What are the responsibilities and job description for the Front Office Manager position at Hilton Garden Inn Overland Park?
Hilton Garden Inn of Overland Park in Overland Park, KS is looking to hire a full-time Front Office Manager. Are you friendly, personable, and customer service-oriented? Do you want to launch a successful career in the hospitality industry? If so, please read on!
This management position with our hotel earns a competitive wage. We also provide great perks. If this sounds like the right opportunity to use your administrative and leadership skills, apply today to join our hospitality team!
A DAY IN THE LIFE OF A FRONT OFFICE MANAGER
As a Front Office Manager in the hospitality industry, you are responsible for supervising and training our front office personnel who serve as the face of our hotel to customers. You help interview applicants as well as train and cross-train all administrative employees to ensure that the operation of our hotel's office consistently runs smoothly. On a routine basis, you coordinate the schedule and supervise the workload of your employees during their shifts in order to effectively evaluate their job performance.
In addition, you communicate with other departments to stay informed of important hotel information. You enforce all cash handling, check cashing, and credit policies. At the end of each shift, you check out cashiers and verify all bank deposits. You ensure that your department remains in the allocated budget for the front office as well as review and complete the credit limit report. Using your exceptional computer skills, you also operate our computer software, which includes report generation and analysis as well as simple configuration changes.
You strive to maximize revenue and room occupancy by reviewing our daily status, analyzing rate variances, and maintaining a close observation of our daily house count. Always organized, you maintain a comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs. You also prepare performance reports related to the front office as well as keep track of any requests from our V.I.P. guests and any feedback that we receive. The office is always in great working condition under your watch. You find great satisfaction serving in a position that directly impacts the business of our hotel!
ABOUT HILTON GARDEN INN OF OVERLAND PARK
Our hotel strives to provide the best service possible and ensure our guests feel right at home with our free WiFi, restaurant, fitness center, indoor pool, and 24-hour snack shop. We offer comfortable accommodations and caring staff that ensure every stay is memorable. Our team contributes to a very uplifting work environment that inspires each person to succeed in their role. We know that our employees are at the heart of what we do, which is why we value their time by offering flexible scheduling and room for advancement. Working together is the foundation of our success, and one of the reasons our team loves coming to work here!
QUALIFICATIONS FOR A FRONT OFFICE MANAGER
- Associate degree
- 1 years of hotel front desk supervisory experience
- Experience with cash handling, accounting procedures, and general administrative tasks
- Excellent customer service skills
- Strong leadership skills
Experience working for Hilton is preferred but multiple factors will be taken into consideration. Do you have excellent verbal and written communication skills? Can you balance multiple tasks while demonstrating good time management? Do you work well both independently and as part of a team? Are you able to effectively lead and mentor others? Can you maintain a positive and professional demeanor? Are you highly organized and attentive to detail? If yes, you might just be perfect for this administrative management position in hospitality!
WORK SCHEDULE
This full-time position with our hotel works a flexible schedule.
ARE YOU READY TO JOIN OUR HOSPITALITY TEAM?
If you feel that you would be right for this administrative management job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 66211