What are the responsibilities and job description for the Host/Expo/Food Runner position at Hilton Garden Inn Outer Banks?
$14.00 per hour.
Host/Expo/Food Runner Job Summary: Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. This is a hybrid position that includes host/hostess, expeditor, and food runner responsibilities. Responsible for guest service in the hotel restaurant, seating guest, rotating tables, plating/delivering food, and providing an exceptional experience.
The hours for this role are typically 7am-12/2pm (business dictates when you leave).
Hilton Garden Inn Outer Banks Company Benefits: (dependent upon hours/tenure/performance)
- Paid Vacation
- Paid Birthday
- Time and a half pay for Holidays (Easter, Thanksgiving, Christmas)
- Medical, Dental, and Vision plans
- 401K Plan - Company matches up to 3%
- Team Member Travel Program - highly discounted rates at Hilton Brand hotels
- YMCA Corporate Discount
- Monthly Incentives
- Seasonal Bonuses
- Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
- Employee Recognition and Appreciation Program
- Employee Meal Program (Your meal is FREE if you're on the clock!) and other Restaurant Discounts
Essential Functions of Host/Expo/Food Runner:
- Come to work at your scheduled time, ready to work, and in clean/approved uniform, closed toe non-slip shoes, and name tag.
- Greet all guests warmly in a timely manner, alert servers of new tables.
- Seat and rotate guests, know table numbers, and pour water.
- Keep an accurate count of covers during your shift.
- Straighten up host stand, empty trash and re-line with a trash bag.
- Always know the specials and 86'd items.
- Know the hours of the restaurant and when breakfast, lunch, happy hour, and dinner are served.
- Know how to operate all wait staff equipment beverage machines, how to make coffee, and roll silverware during downtime.
- Never leave the dining room empty handed. Take all plates, glasses, trash to the kitchen.
- Assist wait and bar staff as needed.
- Takes pride in plating food properly while executing perfect plate presentation, ensuring all necessary condiments and garnishments accompany the dish.
- Delivers all food orders to waiting guests in a timely manner.
- Respectful of all supervisors and co-workers, maintains good relationship with all employees.
- Willing to assist others when able or needed.
- Complete all opening and closing checklists.
- Serve all guests quickly and efficiently.
- Bus, clean, and reset all tables quickly for new customers.
- Able to lift and carry large trays.
- Remain calm, friendly and happy while in the front of the house or in ear shot of any guest.
- Report any issue with fellow staff or guest's immediately to your Manager or Manager on duty.
- Report any repairs needed that may be harmful to the guest or an employee immediately to your Manager or Manager on duty.
Guest Relations, Host/Expo/Food Runner:
- Be ready available/approachable for all guests.
- Take proactive effort when dealing with guest concerns.
- Extend professionalism and courtesy to guests at all times.
Requirements for Host/Expo/Food Runner:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the supervisor:
- The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates, may be asked to work shifts other than those they prefer or normally work.
- Carry out all reasonable requests by leadership team.
- Comply with department uniform and appearance standards.
- Must be capable of how to read, write, and speak English fluently.
OBX Resort, LLC DBA Hilton Garden Inn is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.
Salary : $14