What are the responsibilities and job description for the Full-time/Part-time Front Desk Agent position at Hilton Garden Inn OKC Midtown?
Job Description
DUTIES AND RESPONSIBILITIES:
- Welcome guests in a friendly, prompt and professional manner.
- Inform guests about the hotel features/benefits.
- Handle hotel phone system. Transferring calls to appropriate room/department while maintaining safety and security standards. Answer phone in a prompt and courteous manner.
- Take, modify guestroom reservations.
- Deal with inquiries, requests and complaints from guests-Communicate with appropriate departments.
- Perform cashier duties-post cash and other miscellaneous charges.
- Know hotel emergency procedures.
- Maintain cleanliness of Front Office area.
- Register guests, issue room keys, provide information on hotel services and room location.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Follow up with guests to ensure their request or problem has been met to their satisfaction.
- Follow all policies and procedures as dictated by the brand and Corporate Office.
- Comply with quality assurance expectations and standards.
- Issue, control and release guest safe-deposit boxes.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
- Paid time off
Application Question(s):
- Are you able to work on weekends?
- Are you able to work 7am-3pm, 3pm-11pm, and/or 11pm-7am?
Education:
- High school or equivalent (Preferred)
Experience:
- Front Desk: 1 year (Preferred)
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $12 - $13