What are the responsibilities and job description for the Guest Service Supervisor position at Hilton Garden Inn Nashville Vanderbilt?
You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.
The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.
What You Will Be Doing
- Assist in supervising front desk staff and daily operations
- Support check ins, check outs, reservations, and guest inquiries
- Provide coaching and training to team members
- Handle guest concerns and resolve service issues professionally
- Ensure front desk procedures and brand standards are followed
- Maintain accurate records, logs, and shift information
- Communicate important updates to management and other departments
- Assist with cashiering, billing, and basic audit tasks
Why You Will Love It Here
- A positive and team-oriented environment
- Opportunities for growth in front office and hotel leadership
- A role where you help shape the guest experience
Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE
Qualifications
What Makes You You
- Previous front desk or hospitality experience required
- Strong customer service and communication skills
- Ability to lead, coach, and support a team
- Calm, professional, and dependable
- Strong problem solving and multitasking abilities
- Comfortable with computers and hotel systems
Flexible to work any shifts including holidays and weekend