What are the responsibilities and job description for the Front Desk Agent position at Hilton Garden Inn Martinsburg?
The Aikens Group and the Hilton Garden Inn in Martinsburg are seeking an individual to become a part of an award-winning team. The chosen applicant will be awarded a full-time job with potential growth opportunities in the hotel industry.
The Guest Service Agent (also known as Front Desk Clerk) represents the hotel to the guest throughout all stages of the guest’s stay. Responsible for operating the front desk while providing a variety of hotel services for guests to optimize guest satisfaction and revenue optimization. Front Desk agent must possess strong telephone skills, excellent hospitality skills, strong problem-solving skills, and be detail oriented.
The responsibilities and expectations of a Guest Service Agent:
- Facilitates the overall operation of the front desk while delivering a welcoming and problem-free stay
- Acts as a Customer Service Representative.
- Demonstrate a high level of customer service at all times
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Qualifications include:
- Flexibility in schedule. Evenings, weekends and holidays required.
- The ability to stand for an 8-hour shift.
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
What you will receive:
- Competitive Pay with Overtime
- Discounts on Hotel stays at Hilton, Marriott and Choice properties world wide
- Future Employment Growth Opportunities
- Holiday pay
- Vacation pay
- Insurance/401K opportunities
Why the Aikens Group?
The Aikens Group believes its employees are the strength of our company’s foundation. Everyone’s efficiency, ambitions, attitudes, health and stability has made the company what it is today and will continue in years to come.
The Aikens Group feels that an employee/employer connection is a relationship. It is both party’s responsibility to watch out for what is best for each other to make the bond stronger and more successful. Every employee has the opportunity for continued education, development, and advancement within the company. It is important every employee feels engaged and are trained for their position. Internal promotions and transfers are a common practice for those interested in growing professionally and personally with the organization.
Our Mission
We build strong relationships with our partners by delivering quality products and exceptions service with integrity. We strive to maintain a quality of life and work-life balance to our team members, who are the cornerstone of our success and profitability.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel Experience: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $14 - $15