What are the responsibilities and job description for the Hotel General Manager position at Hilton Garden Inn Louisville East?
Job Overview
We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team with passion and precision. In this pivotal role, you will oversee all aspects of hotel operations, ensuring exceptional guest experiences, operational excellence, and financial performance. Your leadership will inspire staff, foster a welcoming environment, and drive the success of our property. The ideal candidate is a proactive leader with extensive hotel management experience who thrives in a fast-paced, guest-focused setting.
Responsibilities
- Oversee daily hotel operations, including front desk management, guest services, housekeeping, food and beverage, and maintenance.
- Lead and supervise staff across departments, promoting teamwork and high performance through effective human resources practices.
- Ensure outstanding guest relations by addressing concerns promptly and maintaining high standards of customer service.
- Manage revenue streams through strategic revenue management techniques to maximize occupancy and profitability.
- Develop and monitor budgets, control expenses, and implement cost-saving initiatives without compromising quality.
- Maintain compliance with safety regulations, hotel policies, and industry standards such as night audit procedures and multi-line phone system operations.
- Foster a positive work environment that encourages professional growth, leadership development, and employee engagement.
Requirements
- Proven experience in hotel management or hospitality leadership roles with supervising responsibilities.
- Strong knowledge of hospitality management principles including guest services, revenue management, and human resources.
- Multilingual or bilingual abilities are highly desirable to enhance guest interactions across diverse populations.
- Excellent communication skills with proficiency in phone etiquette and handling multi-line phone systems.
- Demonstrated leadership in managing front desk operations, night audit processes, and resort or hotel environments.
- Ability to develop budgets, analyze financial reports, and implement effective cost controls.
- Prior experience in guest relations, customer service excellence, and resolving complex guest issues is essential. Join us to lead a vibrant team dedicated to delivering memorable experiences while advancing your career in the thriving hospitality industry!
Pay: From $60,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Benefits:
Employee Discounts, Vacation & Paid Time Off, Job TrainingSalary : $60,000