Guest Services Supervisor

Guest Services Supervisor- Hilton Garden Inn & Homewood Suites Issaquah, WA

Job Description:

The Guest Services Supervisor is key to the overall experience of our guests ---- leading the team who makes the first and last impression of our hotel for all of our guests. If you have a solid knowledge of hotel operations, strong people skills and work ethic, a positive and encouraging management style, and last but not least, a propensity for creativity and flair, this role is perfect for you!

What you will be doing:

Manages the front desk, hotel lobby, a seamless arrival and departure experience for guests, and daily hotel operations. Oversees all aspects of managing the Guest Services team including hiring, training and performance management. Acts as liaison among multiple hotel departments and overall hotel operations.

The ideal candidate for this position:

Exceptional written and verbal communication skills. Solid understanding of training and working within hotel brand standards. Ability to optimize guest satisfaction. Computer proficiency. Minimum of 2 years Guest Services and supervisory experience. Associates degree or some college preferred.

We are:

Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives.

At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren’t posted on a wall and ignored. They define who we are and how we conduct ourselves with investors, guests and one another.

Vision & Mission - Hotel Equities Atlanta Georgia

Amazing Benefits At A Glance:

• Salary Range: $23-26/hr
• Insurance: Medical, Dental, Vision Insurance-available for full-time employees and their families
• After 6 months of Employment, Employees are eligible to enroll for 401k with up to a 5% company match
• Short-Term and Long-Term Disability Insurance
• Supplemental Life Insurance
• Flexible Savings Account Retirement
• Paid Time Off
• Vacation Time- 80 hours on your first 3 years of service
• Sick Time- 1 hour accrued per 30 hours worked
• Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day
• Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other) Cell phone allowance, Access to our Talent team to help you reach your career goals

EOE/DFW

Local candidates preferred. Relocation not offered.

Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Service Supervisor may be asked to perform.

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program

Application Question(s):

• Are you available to work Weekends?

Experience:

• Hotel: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $23 - $26