What are the responsibilities and job description for the Overnight Front Desk Agent / Night Auditor position at Hilton Garden Inn / Home2 Suites by Hilton Houston?
Job Summary
As the overnight face of our dual-branded hotel, you will welcome late-arriving guests, process departures, handle reservations, and complete the nightly audit that closes each business day. Success in this role hinges on warm, confident service and uncompromising accuracy in financial reporting.
Key Responsibilities
Guest Services
• Greet every guest promptly, complete check-in and check-out, and resolve inquiries in person, by phone, or by email.
• Share knowledgeable recommendations on hotel amenities and local attractions.
• Respond to concerns with empathy and urgency, elevating issues to management when needed.
Reservation Management
• Enter new bookings, changes, and cancellations with absolute accuracy.
• Prepare for upcoming arrivals and departures, ensuring VIP and special requests are in place.
Night Audit
• Balance and post daily charges — room, tax, payments, outlets — to guest ledgers.
• Verify each department’s revenue report and correct discrepancies.
• Compile and distribute end-of-day summaries for leadership, highlighting occupancy, ADR, RevPAR, and any anomalies.
Safety and Security
• Monitor surveillance feeds; report unusual activity to the on-site security officer or management.
• Follow all emergency procedures and maintain strict key control.
Collaboration and Upkeep
• Keep the front-desk and lobby tidy, stocked, and guest-ready.
• Coordinate with housekeeping, engineering, and other departments to guarantee seamless overnight operations.
• Perform additional duties as assigned.
Qualifications
• High-school diploma or equivalent; hospitality coursework a plus.
• Experience in front-office, customer service, or basic accounting preferred.
• Proficiency with property-management and point-of-sale systems.
• Clear verbal and written communication skills.
• Exceptional attention to detail and the ability to work independently during overnight hours, including weekends and holidays.
What We Offer
• Competitive hourly pay with overtime eligibility.
• Comprehensive training and ongoing professional development.
• Team-member discounts at Hilton hotels worldwide.
• A supportive, inclusive workplace where your contributions are valued.
Application Process
Please submit your resume. We look forward to meeting you!
Hilton Garden Inn │ Home2 Suites Houston Medical Center is proud to be an equal-opportunity employer committed to diversity and inclusion.