What are the responsibilities and job description for the Hostess/Greeter position at Hilton Garden Inn / Home2 Suites by Hilton Houston?
Job Title: Host/Hostess
Department: Food and Beverage
Supervisor: Food and Beverage Manager or Director
Summary
The Food and Beverage Host/Hostess plays a key role in delivering exceptional guest experiences by welcoming guests, managing reservations, and coordinating seating in the hotel’s dining areas. The hostess ensures smooth operations by collaborating with servers, kitchen staff, and management to maintain high standards of service and guest satisfaction.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Greet guests warmly and professionally upon arrival.
- Manage reservations and waitlists using booking systems.
- Coordinate seating arrangements to optimize service flow and guest comfort.
- Provide menus and introduce guests to their server.
- Answer guest inquiries regarding menu items, hotel amenities, and dining policies.
- Monitor dining room activity to ensure timely table turnover and cleanliness.
- Assist with special events, private dining setups, and VIP guest services.
- Communicate effectively with kitchen and service staff to ensure smooth operations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Current Food Handler’s certificate or ServSafe certification is required. Current TABC (TX) or RVSP (LA) is required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds.