What are the responsibilities and job description for the AM Front Desk Agent position at Hilton Garden Inn / Home2 Suites by Hilton Houston?
AM Front Desk Agent
Full-Time Position
Job Summary:
The AM Front Desk Agent is the first point of contact for guests at The Hilton Garden Inn/Home2 Suites by Hilton Medical Center. This position is responsible for providing exceptional customer service, managing the front desk operations during morning shifts, and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong communication skills, attention to detail, and a friendly demeanor to create a welcoming environment for our guests.
Key Responsibilities:
- Greet and welcome guests upon arrival with a warm, friendly demeanor.
- Check guests in and out of the hotel efficiently and accurately.
- Handle reservations, cancellations, and modifications using the hotel’s property management system.
- Provide information to guests regarding hotel amenities, local attractions, and services available both in the hotel and the surrounding area.
- Respond promptly and efficiently to guest inquiries, requests, and concerns to ensure customer satisfaction.
- Process payments and maintain accurate accounts of transactions.
- Support the Front Office team in maintaining a clean, organized, and welcoming front desk environment.
- Coordinate with housekeeping and maintenance staff to fulfill guest requests and report any issues.
- Assist with managing cash and completing daily reports.
- Uphold hotel policies and procedures, ensuring compliance with safety and security regulations.
- Participate in training and development programs as required.
Qualifications:
- High school diploma or equivalent; additional education or training in hospitality management is a plus.
- Previous experience in a front desk or customer service role preferred.
- Proficient in using computer systems, including property management software and basic office applications.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the capacity to handle difficult situations with professionalism.
- Ability to work flexible hours, including mornings, weekends, and holidays.
- Multilingual abilities are a plus.
Physical Requirements:
- Ability to stand for extended periods.
- Must be able to work in a fast-paced environment and navigate a busy front desk area.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holiday pay
- Hilton Team Member discounts
- Opportunities for professional development and growth within the company
The Hilton Garden Inn/Home2 Suites by Hilton Medical Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join our team and help us create memorable experiences for our guests!
