What are the responsibilities and job description for the Front Desk Agent position at Hilton Garden Inn/Home 2 Suites Memphis East...?
Overview
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills. If you enjoy working in a fast-paced environment and interacting with guests, this role is perfect for you.
Duties
- Greet guests upon arrival and provide them with information about services and amenities
- Check guests in and out of the hotel efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Operate the phone system to answer, screen, and forward calls
- Assist with night audit procedures as needed
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Requirements
- Previous experience in a front desk or hospitality role is preferred
- Knowledge of hotel management systems is a plus
- Excellent communication and customer service skills
- Ability to work flexible hours, including evenings, weekends, and holidays
- Bilingual or multilingual proficiency is advantageous
- Familiarity with guest relations best practices
- Comfortable using phone systems for handling calls
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hotel experience: 1 year (Required)
Ability to Relocate:
- Germantown, TN 38138: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16