What are the responsibilities and job description for the Housekeeper/Laundry Attendant position at Hilton Garden Inn- Groton?
The Hilton Garden Inn Mystic/Groton is hiring a Housekeeper/Laundry Attendant.
Job Description
Responsible for maintaining a constant supply of clean linen for the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Maintaining clean and attractive guest rooms, hallways and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures. In some instances this role would also be responsible for conducting ‘deep cleaning’ activities within the guest room in conjunction with preventative maintenance tasks.
What will I be doing?
Specifically, you would be responsible for performing the following tasks to the highest standards:
- Perform all stages of linen processing, including, but not limited to, collecting, transporting, sorting, weighing, loading and unloading (washers, dryers and chutes), ironing, folding, storing and delivering
- Maintain cleanliness of laundry machinery and laundry area
- Maintain stock levels
- Respond to guest service issues in a timely, friendly and efficient manner
- Approach all encounters with guests and employees in a friendly service-oriented manner.
- Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
- Thoroughly clean and restock the required number of guest rooms per shift.
- Complete all pre-cleaning duties including but not limited to guest supplies cleaning supplies and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guest rooms.
- Perform other tasks/jobs as assigned by the supervisor or manager.
- May be required to disassemble furniture or items in the guest room to conduct deep cleaning.
QUALIFICATIONS:
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- This position requires strong attention to detail ability to communicate effectively with guests and team members verbally or in written form.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
Weekends and Holidays required. Both Part-Time and Full-Time positions available.