What are the responsibilities and job description for the Front Desk Agent position at Hilton Garden Inn Fort Walton Beach?
Overview
We are seeking a dedicated and professional Front Desk Agent to assist with the daily operations of our front desk team. The ideal candidate will have a strong background in guest services and hospitality, ensuring that all guests receive exceptional service from check-in to check-out. This role requires excellent communication skills, attention to detail, and the ability to learn in a fast-paced environment.
Duties
- Handle guest inquiries and complaints with professionalism and courtesy.
- Manage phone systems, including directing calls and taking messages as needed.
- Ensure accurate reservation management and maintain up-to-date guest records.
- Collaborate with other departments to enhance the overall guest experience.
- Maintain a clean and organized front desk area.
Requirements
- Excellent phone etiquette and communication skills; bilingual or multilingual abilities are a plus.
- Ability to handle stressful situations with grace while maintaining a positive attitude.
- Strong organizational skills with attention to detail.
- Proficiency in using phone systems and hotel management software is preferred.
- A passion for providing outstanding guest relations and enhancing customer satisfaction.
Join our team as a Front Desk Agent where you can make a significant impact on our guests' experiences while working with a dynamic team in the hospitality industry.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
Work Location: In person
Benefits:
Employee Discounts, Vacation & Paid Time Off, Job TrainingSalary : $15