Guest Service Agent

Overview
We are seeking a friendly and professional Guest Service Agent to join our hospitality team. The ideal candidate will be responsible for providing exceptional guest experiences, managing front desk operations, and ensuring guest satisfaction at our resort or hotel. This role offers an exciting opportunity to work in a dynamic environment where excellent customer service and hospitality management skills are essential. Bilingual abilities and hotel management experience are highly valued to enhance guest relations and streamline operations.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures
• Manage multi-line phone systems, handle guest inquiries, and provide accurate information about hotel services and amenities
• Handle reservations, cancellations, and modifications efficiently using hotel management software
• Address guest concerns promptly to ensure a positive experience, demonstrating excellent guest relations skills
• Maintain accurate records of guest information and billing details
• Assist with night audit procedures to reconcile daily transactions and ensure financial accuracy
• Collaborate with housekeeping, maintenance, and other departments to meet guest needs
• Uphold phone etiquette standards while managing front desk communications
• Promote hotel services and amenities to enhance guest satisfaction

Skills

• Proven experience in hospitality management or hotel front desk operations
• Strong customer service skills with the ability to handle diverse guest needs professionally
• Multilingual or bilingual abilities to serve a diverse clientele effectively
• Knowledge of hotel management systems and multi-line phone systems
• Excellent communication skills, including phone etiquette and interpersonal skills
• Experience in guest services, guest relations, or resort management preferred
• Ability to work flexible hours, including nights and weekends if required
• Familiarity with night audit procedures is a plus

This position offers an engaging work environment where your hospitality expertise can shine. We value dedicated professionals committed to delivering outstanding guest experiences through exceptional service and effective communication.

Pay: From $17.00 per hour

Expected hours: No less than 24.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17