What are the responsibilities and job description for the Hilton Garden Inn Downtown Detroit -Room Attendant position at Hilton Garden Inn Detroit Downtown?
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.
In this role, you will excel in delivering outstanding Guest Services as a vital member of our Housekeeping TEAM. You will be responsible for achieving and maintaining guest satisfaction by creating a home-away-from-home atmosphere. From the moment guests enter their room, the attendant ensures they experience a sense of relief and comfort.
Essential Job Functions:
- Provide exceptional service to our guests by promptly addressing their requests with genuine engagement and thoughtfulness, ensuring their complete satisfaction
- Ensure guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels
- Prepare carts with all necessary supplies to ensure seamless and efficient cleaning of assigned guest rooms throughout the day
- Demonstrate a commitment to cleanliness by dusting surfaces, disposing of trash, cleaning bathrooms, and refreshing bed linens and towels in guestrooms, ensuring every detail shines with perfection
- Report supply levels and any equipment issues promptly to ensure seamless operations and guest satisfaction
Physical Demands:
- Lift, carry loads weighing up to 50 lbs
- Push and pull wheeled carts weighing up to 50 - 100lbs
- Extend arms overhead, scrub, bend, and stoop for extended periods and work in confined spaces
- Meet deadlines, including thoroughly cleaning a minimum of 13 rooms per day
Qualifications:
Education:
- High school diploma or its equivalent
Experience:
- Previous Housekeeping Room Attendant experience preferred
Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
