What are the responsibilities and job description for the Banquet Captain position at Hilton Garden Inn Cleveland/Twinsburg?
Description
We are hiring a Banquet Captain!
We seek individuals passionate about serving others! Our hotel events, including receptions, meetings, trainings, and reunions, provide excellent exposure for our venue. By delivering exceptional service, we rely on word-of-mouth to attract additional business. To succeed, we need a team dedicated to quality, service, and efficiency
The Banquet Captain is responsible for the supervision of the Banquet staff. The Banquet Captain coordinates all food and beverage service with the Banquet Manager to ensure excellent guest service.
Responsibilities:
Provide exceptional guest service to all customers.
Leads the team with motivation and direction and assures that all standards of quality are in place.
Greet guests and be responsible for accommodating all guests’ needs at the attendance of an event.
Deliver food and beverages from staging areas to guests as needed to assist the team.
Assist other servers during peak periods in delivering food and guest requests.
Train others on serving plated, and reception style meal services.
Anticipate guest’s needs and monitor the guests dining experience to ensure satisfaction with food and service.
Respond promptly and courteously to any requests.
Oversee setup, execution, and clean-up for all events.
Perform side work to prepare for upcoming events.
Assure all service areas are kept clean and safe at all times.
Benefits
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.