What are the responsibilities and job description for the Weekend Front Desk Agent position at Hilton Garden Inn Charlotte Pineville?
Part-Time Weekend Front Desk Agent
Hilton Garden Inn — Pineville, NC
Department: Front Office
Schedule: Weekends Only (Saturday & Sunday)
Status: Part-Time
About Us
Hilton Garden Inn Pineville is committed to delivering warm, welcoming, and memorable experiences to every guest. We are seeking a friendly and dependable Weekend Front Desk Agent to join our hospitality team. If you love helping people and thrive in a fast-paced environment, we’d love to meet you!
Position Summary
As a Front Desk Agent, you will be the first point of contact for guests. You will handle check-ins, check-outs, reservations, guest inquiries, and provide exceptional customer service in accordance with Hilton brand standards.
Responsibilities
- Provide outstanding guest service with a positive attitude
- Greet guests, assist with check-in/check-out, and process payments
- Answer phones and respond to guest inquiries promptly
- Assist guests with Hilton Honors memberships and benefits
- Manage reservations, room assignments, and key distribution
- Maintain lobby cleanliness and hospitality area presentation
- Handle guest issues or complaints with professionalism
- Follow safety, security, and brand protocols
- Communicate effectively with housekeeping, maintenance, and management
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and multitasking skills
- Comfortable using computers and learning hotel systems
- Professional appearance and friendly personality
- Ability to stand for extended periods and lift up to 20 lbs
- Must be reliable and punctual
- Weekend availability required (Saturday & Sunday)
- Hilton experience or PMS system experience a plus (PEP experience ideal)
Benefits
- Competitive hourly pay
- Team-member Hilton travel discount program
- Positive, supportive work environment
- Opportunities for growth and additional shifts if desired
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 16 per week
Work Location: In person
Salary : $15 - $16