What are the responsibilities and job description for the Front Desk Associate position at Hilton Garden Inn Burlington, VT?
Front Office Associate
Maine Course Hospitality Group is a hospitality company built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives—for our guests and our team. Join us and help create an exceptional guest experience while supporting smooth front desk and hotel operations.
We are hiring a Front Office Associate to welcome guests, manage reservations, handle check-ins and check-outs, and deliver outstanding customer service. This role is essential in ensuring a positive first impression and providing professional, efficient front desk support throughout a guest’s stay.
Why Join MCHG
We offer competitive wages and excellent full-time benefits, including:
- Paid Time Off (PTO)
- Company Discounts
Supportive and respectful work environment
Key Responsibilities
Greet and welcome guests with excellent customer service
- Manage front desk operations including check-in, check-out, and reservation management
- Process guest payments accurately; handle cash, credit cards, and daily balancing
- Answer all incoming calls professionally and follow company sales and service standards
- Assist guests with room selection, room upgrades, and brand program enrollment
- Handle room and rate changes while following hotel policies and guest needs
- Review VIP arrivals, special requests, and ensure accurate guest notes
- Coordinate with Housekeeping on room status and readiness
- Provide guests with information about hotel amenities, services, and local attractions
- Maintain clean, organized, and safe work areas at all times
- Communicate effectively with management and all hotel departments
- Represent MCHG positively and professionally while interacting with guests and the community
Follow all company policies, procedures, and safety standards
Qualifications
Previous front desk, hotel, or customer service experience preferred
- Strong guest service and hospitality skills
- Excellent verbal and written communication skills
- Basic computer skills; ability to learn hotel PMS and reservation systems
- Strong attention to detail, accuracy, and ability to multitask
- Positive attitude, professional appearance, and reliable attendance
- Ability to stand and walk for extended periods; lift 35–50 lbs as needed
Must be available to work a flexible schedule including nights, weekends, and holidays
MCHG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.