What are the responsibilities and job description for the Front Desk Associate position at Hilton Garden Inn Annapolis Downtown?
We are pleased to announce a wonderful opportunity for a Front Desk Associate.
What will you be doing most days?
- Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
- Work proficiently on the hotels electronic reservation system, as well as, other computer programs to ensure a seamless workflow
- Handle all financial matters including credit card and cash transactions securely, accurately, and with the utmost integrity
- Anticipate guests needs and go out of your way to maximize the guest experience
- Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
What are the requirements for this position?
- You love working with people and will go above and beyond for each guests needs
- You work well with others and enjoying working and being part of a team
- You have excellent oral, written, and interpersonal communication skills
- You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests
Physical Requirements for this Position
This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.
Travel Requirements
This position would require little to no travel outside the property and surrounding area.
Pay Scale: $12.93 - $24.29/hour
*Rate depends upon state/market*
This property is managed by OTO Development.
About OTO Development
OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.
OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.
Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.
Position: Front Desk Associate
Department: Property
Hourly
Position Reports to: General Manager
Revised 6/11/25
Brand: Hilton Garden Inn Annapolis Downtown
Address: 174 West Street Annapolis, MD - 21401
Property Description: Annapolis MD0994D Hilton Garden Inn
Property Number: MD0994D
Salary : $13 - $24