What are the responsibilities and job description for the Front Desk Agent position at Hilton Downtown Anchorage?
Join Hilton Anchorage during an exciting period of transformation! As we complete ongoing renovations and transition to a newly designed lobby and front desk experience, we are seeking a professional, guest-focused Front Desk Agent who thrives in a dynamic environment and takes pride in delivering exceptional service.
This role is ideal for someone who is adaptable, detail-oriented, and confident in creating positive guest experiences even during times of change.
Key Responsibilities:
Guest Experience & Front Desk Operations
- Warmly welcome guests and deliver a smooth, efficient check-in and check-out experience.
- Accurately and professionally handle reservations, room assignments, and guest requests.
Renovation Communication & Guest Support
- Ensure clear and professional communication of renovation updates, including timelines, alternative amenities, and possible disruptions.
- Reassure guests and help set expectations to ensure continued satisfaction.
Problem Resolution
- Address guest concerns promptly, professionally, and empathetically.
- Escalate issues when appropriate to ensure timely resolution and guest satisfaction.
Financial & Administrative Duties
- Accurately process payments, deposits, and refunds in accordance with company policies.
- Answer phones, respond to emails, document guest requests, and maintain organized front desk records.
Safety, Security & Collaboration
- Uphold guest privacy and follow all hotel safety and security procedures.
- Monitor lobby activity and report concerns as needed.
- Work closely with housekeeping, maintenance, and leadership to support seamless hotel operations during renovations.
Qualifications & Skills
- Previous hotel front desk or customer service experience preferred
- Strong communication, customer service, and problem-solving skills
- Ability to remain professional and adaptable in a fast-paced environment
- Familiarity with hotel Property Management Systems (PMS) is a plus
- Flexible availability, including evenings, weekends, holidays, and overnight shifts as needed
- Ability to stand for extended periods and effectively multitask
Schedule Options
- 4-hour or 8-hour shifts
- Morning, Day, Evening, Night, and Overnight shifts available
- Rotating weekends and weekend availability as needed
Job Type: Full-Time and Part-Time positions available In-person role
Benefits: Flexible Schedule, Medical, Dental & Vision Insurance, Paid Time Off (PTO), Employee Discounts and 401(K).
If you’re passionate about hospitality, enjoy working with people, and want to be part of a team shaping a refreshed guest experience at Hilton Anchorage, we’d love to hear from you. Apply today!
Work Location: In Person
Salary : $17