What are the responsibilities and job description for the Executive Meeting Manager position at Hilton Buena Park Anaheim?
Company Description
Hilton is a leading global hospitality company with a portfolio of 24 world-class brands and over 8,400 properties worldwide. Committed to providing exceptional hospitality, Hilton has a history of welcoming over 3 billion guests and has been recognized for its sustainability initiatives and technological enhancements.
Role Description
The Executive Meeting Manager is responsible for proactively prospecting, facilitating, and closing group and catering business opportunities as well as event execution for their assigned hotel(s). Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.
Responsibilities
The Executive Meeting Manager is responsible for proactively prospecting, facilitating, and closing group and catering business opportunities as well as event execution for their assigned hotel(s)
Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly
Effectively attain assigned sales and revenue goals, as well as solicitation call goals
Monitor and evaluate trends within your market segment
Adheres to Aimbridge Hospitalitys established regulations, company standards, sales standards and sales metrics related
Develop a full working knowledge of the operations and policies of the hotel and applicable departments
Follows proper event management procedures for event execution to include but not limited to BEO creation, F&B forecasting, resume communication and room block management
Accurately produces and/or reviews all catering contracts, and/or banquet/catering event orders
Listens and reads the customer; identifies needs and responds accordingly
Prospects for new business through individual creativity and innovation; identifies potential leads by using a wide variety of means/tools
Weighs the value of each piece of business against hotel objectives at daily RevMax meeting
Utilizes yield management techniques by negotiating room rates and function space commitments in order to enhance the hotels financial performance
Uses Revenue Management resources to help make informed decisions and maximize revenue
Understands revenue management principles, analyzes trends and patterns in relation to pricing, and can discuss impact on hotel occupancy, revenue and flow through
Understands sales strategies and tactics of competitor hotels; effectively capitalizes on hotels strengths and competitors weaknesses
Looks for ways to improve processes and enhance sales systems
Responds to all leads and RFPs within 24 hours
Maintains accurate and timely internal hotel communication
Conducts site inspections, local sales calls and attends appropriate trade shows and client events
Promotes hotel through personal involvement in community and business networking organizations
Maintain strong visibility in local community and industry organizations, as applicable
Attend daily/weekly/monthly meetings and any other functions required by management
Perform any other duties as requested by the General Manager or Director of Sales
Qualifications
High School diploma or equivalent required with at least 1 year of experience as a Sales Manager, Catering Sales Manager, or Sales Coordinator
Experience in internet research and database mining
Must possess developed verbal and written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients
Must be proficient in general computer knowledge especially Microsoft Office products
Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills
Must have a valid driver's license for the applicable state
Demonstrates vertical flexibility, uses an analytical approach, portrays a genuine style, and is strategically proactive
Skills for problem-solving, analysis, effective decision-making, negotiation and interpretation of contracts
Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization
Knowledge of hotel features, benefits, and competing hotels within the market