What are the responsibilities and job description for the Director of Guest Services position at Hilton Boston Back Bay?
Compensation Type
YearlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Located in Boston’s Back Bay neighborhood, we’re a 5-minute walk from Prudential Center and three blocks from Fenway Park – home of the Boston Red Sox. The Charles River, Boston Commons, and many historical and cultural venues are within walking distance. Our hotel also features a fitness center and a Corner Pantry.
Overview
Hilton Boston Back Bay, a Highgate Hotels Property, is currently hiring for an experienced Guest Service Leader! What sets you apart from the others? What is your leadership style? What is your Customer Service experience? What is your interatction what the guest and what will you do to make it right? Exemplifying guest service through action - what are the needs of the guest and how will your team meet them? Hilton Boston Back Bay is a newly renovated product in the center of Back Bay - a hidden gem! Tell us how your experience can take this amazing 400 room hotel to the next level.
Qualifications
3-5 years of experience in Front Office Leadership
Hilton Experience a must