What are the responsibilities and job description for the Housekeeping Supervisor position at Hilton Boca Raton?
Do you have an eye for details? Do you love to make guests feel at home with your passion for hospitality? You could be the Housekeeping Supervisor we are seeking!
Job Description
- The Housekeeping Supervisor is responsible for inspecting, some pre-setting of guest rooms and to ensuring proper cleanliness standards are met of all guest rooms, bathrooms, corridors, service and public areas and linen closets
- Leads and supervises the Room Attendants, Housepersons and Lobby Attendants in their daily duties to ensure service and guest standards are met and the daily operations of the department is running smoothly
- Handles guest concerns or needs in a prompt and efficient manner, notifying and working with other departments if additional assistance is required for guest satisfaction
- Take initiative to interactive with guests and team members in a friendly and professional manner
- Verify and report status and/or discrepancies of rooms
- Assist with Lost and Found and Inventory
- Report any maintenance issues
- Ensure all safety and security policies are followed
- Run and prepare the necessary room and guest reports as needed
- Prepare opening and closing tasks/assignments as needed
Requirements:
- Qualified Candidates must possess the follow:
- High School Graduate or Equivalent
- Able to work Saturdays, Sundays and Holidays
- Meticulous eye for details and cleanliness standards
- Excellent customer service skills
- Experience with a Hotel Property Management System (OnQ or PEP a plus), computer and email communication
- One - two years guest room attendant experience. Previous supervisory experience preferred.
- Proficient in English (verbal and written)
- Creole and/or Spanish speaking a plus
Benefits:
• Vacation, Sick and Holiday Pay
• 401(k) with company match of 4%
• Medical, Dental, Vision and Life Insurance
• Short and Long Term Disability
• Voluntary Products, such as Critical Illness, Hospital and Accident Insurance
• Hilton Team Member Travel Discounts
• Free Uniforms, Safety Shoes and Team Member Parking
Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Elizabeth.levin@hiltonboca.com or call 561.852.4007to let us know the nature of your request.