Housekeeping Manager

Lead the Team That Makes Nashville Shine

Picture this: the twang of live music drifting from Lower Broadway, the hum of jets touching down just outside your window, and a hotel lobby buzzing with travelers from every corner of the globe. That’s the backdrop for your next big role — where Music City’s legendary hospitality meets the precision and pride of a world-class Hilton operation.

We’re looking for a polished, people-first leader to take the reins of our housekeeping department at Hilton BNA Nashville Airport Terminal. This isn’t just about spotless rooms (though we do that better than anyone) — it’s about building a team, setting the standard, and creating the kind of guest experience that turns first-time visitors into lifelong fans of the city they’ll want to tell everyone about.

Why You’ll Love It Here

• You’ll work at one of Nashville’s most dynamic properties — steps from the airport, minutes from downtown’s honky-tonks, and surrounded by the energy of a city that never stops singing.
• You’ll lead a passionate team dedicated to five-star cleanliness and genuine Southern hospitality.
• You’ll be empowered to innovate — from eco-friendly cleaning initiatives to smarter scheduling systems — with the backing of the Hilton name behind you.
• You’ll enjoy the stability of a major hospitality brand paired with the creative freedom to make the role your own.

What You’ll Do

• Lead, coach, and inspire a team of housekeeping professionals to deliver impeccable guest experiences every single day.
• Set the tone for cleanliness and care across guest rooms, public spaces, and behind-the-scenes areas.
• Partner with front office and maintenance teams to keep operations seamless and guests smiling.
• Develop and refine housekeeping procedures that meet — and exceed — Hilton’s renowned standards.
• Oversee inventory, budgets, and supply orders with an eye for efficiency and sustainability.
• Conduct regular inspections, ensuring every detail sparkles.
• Champion a culture of teamwork, motivation, and pride in a job well done.
• Keep safety, sanitation, and Hilton’s policies front and center in everything you do.
• Track performance metrics and bring fresh ideas to the table for continuous improvement.

What You Bring

• Proven housekeeping management experience, ideally within a luxury hotel or resort setting.
• A natural leader’s instinct for motivating teams and managing multiple priorities with grace.
• Excellent communication skills and a genuine passion for hospitality.
• Comfort with housekeeping software and modern cleaning technology.
• A flexible schedule — because great hospitality doesn’t punch a clock.

Physical Requirements:

While performing the essential functions of this position (and other duties as assigned), an employee may be required to sit, stand, walk, bend, reach, and use hands and fingers to handle or operate objects, tools, and equipment. The position may also require lifting or moving items weighing up to 20 pounds, communicating verbally, and utilizing close vision for computer-related tasks.

Benefits:

Hotel and Travel Discounts

Dynamic Team and Excellent Culture

Professional and Personal Development with a growing company

Medical (w/HSA), Dental, Vision, Life & AD/D, LTD, STD, Voluntary Life and Supplemental Insurance

401K with Company Match

PTO and Vacation

Tuition Reimbursement

Daily Pay

Engagement Incentives

Other Travel and Entertainment Perks

Why Hilton BNA Nashville?

Located at Nashville’s bustling airport terminal, you’re at the nexus of excitement, meeting guests from all corners of the globe and serving those who seek the unique charm only Nashville can offer. From legendary music venues to iconic eateries and cultural landmarks, your workplace is the gateway to what makes Nashville tick. Plus, working with us means being part of a team that values innovation and is passionate about hospitality, offering you a career that’s as rewarding as it is exciting.

Source: Chartwell Hospitality