Sales Manager

Example of Duties

Essential Functions

1. Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
2. Prepare correspondence to customers, internal booking reports and file maintenance.
3. Participate in daily RevMax meeting, pre-convention meetings, training and other sales-related meetings as required.
4. Work with other departments within the hotel to provide quality service to customers.
5. Attend trade shows, community events and industry meetings.
6. Develop/maintain knowledge of market trends, competition and customers.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Professionally represent the hotel in community and industry organizations and events.
• Participate as team player with all departments.
• Assist with reports and/or competition data collection.

Knowledge, Skills, and Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.  
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.  There is minimal direct supervision.
• Knowledge of all departments of hotel.
• Ability to communicate customer needs and resolve complaints independently.
• Ability to establish and master goals.
• Ability to identify and develop accounts.
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Delphi.
• Math skills, as well as budgetary analysis capabilities required.
• Must have 1 or more years' experience in hotel sales