What are the responsibilities and job description for the Reservations Supervisor - Hilton Austin position at Hilton Austin?
Hilton Austin is looking for passionate, service-driven hospitality professionals to join our award-winning team in the heart of downtown. Steps from Austin’s best music, food, and culture, our hotel offers a vibrant workplace, supportive leadership, and endless opportunities to grow your career.
The team is looking for a Reservations Supervisor to join their amazing team! This is a great opportunity to grow your career in reservations and revenue management and to be a part of ensuring our groups are taken care of!
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
Hilton Austin Conference Center
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Call Center and Reservations
The team is looking for a Reservations Supervisor to join their amazing team! This is a great opportunity to grow your career in reservations and revenue management and to be a part of ensuring our groups are taken care of!
- Review and approve/accept Turnover files for new and amended Group Block files. Build blocks in systems (R&I, OnQ PMS, and Passkey) and assign to Group Rooms Coordinators.
- Maintain ownership of group blocks; this includes monitoring pickup numbers/ inventory, creating booking links. Monitor Passkey reservations process including RezHub, inventory balancing, cut-off dates, etc.
- Processes group reservation information including rooming lists, suites, resumes and billing requirements.
- Process and handle airline reservations, VIP reservations, and employee reservations.
- Coordinate group reservations with in-house departments and outside group contacts. Communicates and verifies information between Meeting Planners, Housing Bureaus, Meetings and Conventions and Front Office. Processes reservation request calls and emails as appropriate, assists internal and external customers.
- Review Group File Checklist and Resumes for completion and accuracy prior to event check-in.
- Initiate and prepare reports, as well as assist with other administrative duties as needed
- Attend weekly Group Pick-up Meeting, resume meeting, as well as pre-conference meetings.
- Assist with training new team members.
- Monitor, observe and assist in evaluating team member performance.
- Perform other duties as directed by the Director of Revenue, Director of Rooms or Director of Front Office.
- What are the benefits of working for Hilton?*
- Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel
- Access to your pay when you need it through DailyPay
- Hilton Shares: Our employee stock purchase program (ESPP)
- Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
- Flexible shifts and days off
- Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
- Mental health resources including free counseling through our Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- 401K plan and company match to help save for your retirement
- *Available benefits may vary depending upon property-specific terms and conditions of employment
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.
- Medical Insurance Coverage Options – for you and your family. Able to enroll after 90 days of employment
- Vision, dental, life and disability insurance
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment.
- Go Hilton travel discount program: 100 nights of discounted travel per calendar year
- Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Access to your pay when you need it through DailyPay
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Inclusive family-building and fertility benefits
- Expanded bereavement leave.
- Adoption Assistance program
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Complimentary parking
- Complimentary Team Member Meals
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
Hilton Austin Conference Center
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Call Center and Reservations