Event Manager - Hilton Austin

Exciting opportunity at Hilton Austin in downtown Austin! We are seeking an event manager to join our team. This role involves planning and coordinating events at our stunning property, offering a chance to advance your career in the events industry. Join us and be part of something special!

What will I be doing?

As Event Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.
  
  
  

What are we looking for?

• Minimum Years of Experience: one (1) year events related experience within the hotel industry
• Open Availability to work weekends, evenings, days based on groups
• Microsoft Office experience (Word, excel, outlook)
  
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems (Delphi.fdc)
• Sales, Catering, or Events experience
• Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)
  
  
  

The Benefits

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

• Medical Insurance Coverage Options – for you and your family. Able to enroll after 90 days of employment
• Vision, dental, life and disability insurance
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Participating in the 401(k) Plan and company match is the perfect way to save for the future.
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Inclusive family-building and fertility benefits
• Expanded bereavement leave.
• Adoption Assistance program
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  
  
  

Work Locations

Hilton Austin Conference Center

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Catering and Event Services