What are the responsibilities and job description for the Director of Hotel Operations position at Hilton Arcadia Los Angeles?
Hilton Arcadia Los Angeles is a premier hospitality destination offering exceptional accommodations and world-class service. Located in the heart of Arcadia, CA, the property is known for its dedication to delivering memorable guest experiences. Hilton prides itself on fostering innovation, excellence, and an inclusive workplace culture. As part of a globally recognized brand, Hilton Arcadia provides diverse career growth opportunities for its team members.
This is a full-time, on-site role for a Director of Hotel Operations based in Arcadia, CA. The Director of Hotel Operations will oversee daily hotel operations, ensuring smooth coordination between various departments to provide guests with exceptional service. Key responsibilities include managing room operations, food and beverage services, budgeting, sales initiatives, and guest satisfaction. The role involves leading and mentoring teams, implementing operational strategies, and driving financial performance while maintaining Hilton's commitment to quality and excellence.
- Proven experience in Operations Management and oversight of multiple departments within a hospitality setting
- Strong skills in Customer Service and providing exceptional guest experiences
- Knowledge and expertise in Budgeting and financial management
- Experience in Sales and revenue generation strategies
- Background in Food & Beverage operations, including managing dining services and events
- Strong leadership, team management, and communication skills
- Ability to work effectively in a fast-paced, dynamic, and team-oriented environment
- Minimum bachelor's degree in Hospitality Management, Business, or related field preferred
- Previous experience in a Director or senior leadership role in the hotel industry is highly desirable