What are the responsibilities and job description for the Tool Service Technician position at Hilti North America?
Restoring Hilti tools to peak performance with speed, precision, and a commitment to excellence.
In a timely and efficient manner, perform duties required to maintain a quality service outlet for the repair of Hilti equipment and maximize productivity within Repair Operations while delivering high quality, timely repairs of Hilti tools and enhancing the value-added image associated with owning a Hilti tool. Also, it contributes to the Company’s financial success through Cost of Goods Sold control, process improvement, and cost containment throughout the repair process. The Tool Service Technician provides best-in-class tool repair service in support of Hilti’s Lifetime Service value proposition.
What You'll Do
We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.
In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Legal Notice
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
In a timely and efficient manner, perform duties required to maintain a quality service outlet for the repair of Hilti equipment and maximize productivity within Repair Operations while delivering high quality, timely repairs of Hilti tools and enhancing the value-added image associated with owning a Hilti tool. Also, it contributes to the Company’s financial success through Cost of Goods Sold control, process improvement, and cost containment throughout the repair process. The Tool Service Technician provides best-in-class tool repair service in support of Hilti’s Lifetime Service value proposition.
What You'll Do
- Analyzing, repairing, testing Hilti power tools in line with global repair standards and workflow standards.
- Work in and actively participate in a LEAN environment, work efficiently and contribute to continuous improvement & 5S.
- Sustain a passion for the customer as a trigger to drive service levels and repair quality to maintain Hilti's brand.
- Maintains superior technical knowledge and skills through reviewing on-line repair manuals, schematics, and technical files.
- Performs efficient, high-quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems.
- Conducts final functional and safety testing after every repair to ensure customer safety.
- Through continuous inventory, accurate picking of spare parts and assisting in maintaining adequate parts inventory.
- Diagnosing tools using software and touch screen monitors.
- Provides data and information to Hilti quality engineers that are used to identify potential improvements to the overall quality and safety of Hilti tools.
- Maintains work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner.
- Follow company policies, procedures, and rules.
- Follow and abide by the company’s culture, values, and principles.
- Perform other duties as assigned by supervisor.
- This position is not eligible for employer-sponsored work authorization or visa sponsorship (including initial, transfer, or extension), and candidates must be authorized to work in the United States at the time of application and remain authorized for the duration of employment without the need for sponsorship.
- High School Diploma required.
- Problem solving skills required.
- Time management skills.
- Team player.
- Experience in mechanical or electrical repairs.
- Experience using Windows applications is preferred.
We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.
In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Legal Notice
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.