What are the responsibilities and job description for the Project Account Manager position at Hilti North America?
Own Strategic Customer Relationships and Drive Project Growth
The role of the Project Account Manager is to own the relationship of customers with a specific geographic area representing sustainable and accelerated growth potential. This role is responsible for penetrating these customers and gaining a share of wallet through strategic initiatives and solutions offerings. This position coordinates the collaboration of the Hilti team and owns the task of developing relationships up, down, and across the customer’s organization. The Project Account Manager has a deep understanding of Hilti’s product, software, and service solutions. Responsible for delivering value (improving business processes/work methods), establishing Hilti as a trusted partner, and positioning Hilti for sustainable and accelerated growth.
What You'll Do
We’ll give you lots of responsibility, including your own portfolio of customers and these might be trades experts, project managers, or company leaders. From there, we’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with unrivaled training, development, and career opportunities as soon as you’re ready for the next challenge.
Day to day you’ll report to your regional sales manager, who will also be there to help you manage your career. We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120 countries in which we operate.
In addition to a competitive base salary and uncapped bonus potential, we offer:
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Legal Notice
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
The role of the Project Account Manager is to own the relationship of customers with a specific geographic area representing sustainable and accelerated growth potential. This role is responsible for penetrating these customers and gaining a share of wallet through strategic initiatives and solutions offerings. This position coordinates the collaboration of the Hilti team and owns the task of developing relationships up, down, and across the customer’s organization. The Project Account Manager has a deep understanding of Hilti’s product, software, and service solutions. Responsible for delivering value (improving business processes/work methods), establishing Hilti as a trusted partner, and positioning Hilti for sustainable and accelerated growth.
What You'll Do
- Make outside, face-to-face sales to an assigned set of strategic VIP customers within a geographic area while strengthening the company’s position or market shares within the assigned group of accounts.
- Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow sales.
- Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools.
- Demonstrate consultative selling; collaborate with the customer to analyze and assess the need for a product or service.
- Demonstrate Hilti products and services in person, face-to-face, with customers.
- Identify the key roles on a jobsite project and understand their responsibilities and needs; obtain appointments with entry level decision makers at construction/ industrial companies.
- Nurture strategic relationships with top accounts and create business plans to identify product and solution gaps existing in a customer’s current purchasing habits.
- Collaborate with a variety of departments (materials management, logistics, credit, marketing, technical services, and customer service).
- Care for and maintain company assets, e.g. companies provide vehicle, van inventory, laptop, and smart phone to minimize loss due to damage or loss inventory.
- Participate in construction industry trade organizations to build relationships and network of contacts.
- When necessary, coordinate efforts of relevant Account Managers to support the implementation/sales of products and services to their assigned accounts.
- Additional duties as assigned.
- High School Diploma or GED required; bachelor’s degree preferred or equivalent work experience.
- Three (3) year prior experience working directly with customers preferred (face-to-face).
- Demonstrated success as a Hilti Account Manager or developing key customer accounts preferred.
- Extensive experience with Salesforce.com platform preferred.
- Proven ability working on strategic projects that have a longer-term focus.
- Experience in business development or developing customer accounts into more engaged and VIP customers.
- Influencing without authority, taking the initiative in leading projects or important topics that impact the customer or the Division.
- Some experience with reading and understanding construction documents preferred.
- Previous experience of preparing professional sales presentations and quotes for customers.
- Demonstrated abilities with speaking with and selling to senior or executive level leaders in various organizations.
- Ability to thrive both independently and in a team environment.
- Ability to develop engaged customer relationships and effectively implement strategic concepts.
- Excellent time and territory management skills.
- Must be persuasive, sales driven, customer focused, and a team player.
- Must be able to build prospects and business relationships over a longer period of time.
- Proficient computer skills including MS Office Suite and smartphones.
- Must maintain a professional business appearance in accordance with Hilti North America dress policy at all times.
We’ll give you lots of responsibility, including your own portfolio of customers and these might be trades experts, project managers, or company leaders. From there, we’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with unrivaled training, development, and career opportunities as soon as you’re ready for the next challenge.
Day to day you’ll report to your regional sales manager, who will also be there to help you manage your career. We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120 countries in which we operate.
In addition to a competitive base salary and uncapped bonus potential, we offer:
- Medical/Dental/Vision coverage effective on your first day of employment
- 401(k) plan with dollar-for-dollar matching, up to 6% matching, up to 6% match and fully vested after one year of employment.
- Generous Paid Time Off policy and holidays including two days to give back to your local community.
- Paid parental leave, sabbaticals, military leave.
- Education reimbursements.
- Up to five days per year of back-up daycare.
- Life, accident and disability insurance.
- Employee Assistance Program (EAP), company-paid wellness screenings.
- Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120 countries in which we operate.
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Legal Notice
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.