What are the responsibilities and job description for the Technical Support Engineer position at Hilti, Inc?
Engineering with Purpose. Solutions That Stand Strong.
This position ensures internal and external customers receive quality answers to technical inquiries regarding the use and/or application of Hilti Anchor and Direct Fastening (DF) products and creates engineering product submittals for field personnel to facilitate the sale of these key products.
What You'll do
What You'll Bring
What's In It for You
We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It's why we haven't gone through any waves of layoffs - even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. Success at Hilti comes down to teamwork and ability - the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
This position ensures internal and external customers receive quality answers to technical inquiries regarding the use and/or application of Hilti Anchor and Direct Fastening (DF) products and creates engineering product submittals for field personnel to facilitate the sale of these key products.
What You'll do
- Provide technical sales support through telephone and email related business
- Create engineering product submittals for field personnel to facilitate the sale of key products
- Meet assigned deadlines for project assignments
- Remain current in the knowledge of building codes relative to the application of Hilti Anchor and DF products
- Understand and apply approvals and listings for Hilti Anchor and DF products correctly in verbal and written communication with customers
- Provide engineering support through the composition of letters regarding the application of Hilti products for external customers
- Collect customer data and provide leads to Field Engineers in order to maximize coverage and penetration in the field
- Provide Field Engineers with corporate support and relevant product information
- Complete defined projects (e.g. presentation and intranet development, small testing projects, and other engineering assignments) in order to help support the activities of Hilti Field Engineers and other sales' personnel
- Provide Field Engineer territory coverage as agreed with MO Technical Service management
- Protect Hilti from liability exposure through utilization of sound engineering judgment
- Additional duties as assigned
What You'll Bring
- This position is not eligible for employer-sponsored work authorization or visa sponsorship (including initial, transfer, or extension), and candidates must be authorized to work in the United States at the time of application and remain authorized for the duration of employment without the need for sponsorship.
- Bachelor's Degree in Engineering or Engineering Technology required - Civil, Architectural, or Mechanical discipline preferred
- E.I.T. preferred
- Ability to communicate effectively with engineers, architects, contractors, and Hilti personnel through verbal and written response
- Ability to organize and utilize large amounts of reference information both in hardcopy and electronic files
- Ability to identify, analyze, and solve technical problems
- Ability to function effectively on teams
- Aptitude to read and understand blueprints, construction specifications, and documents
- Ability to effectively use Microsoft Word, Excel, and PowerPoint
What's In It for You
We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It's why we haven't gone through any waves of layoffs - even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. Success at Hilti comes down to teamwork and ability - the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.