What are the responsibilities and job description for the Equipment Service Supervisor position at Hillyard, Inc.?
Equipment Service Supervisor
Hillyard, Inc. is currently seeking an Equipment Service Supervisor to join our Service team in East Hartford, CT.
Are you a hands-on leader with a mechanical background who enjoys developing technicians, solving problems, and driving operational success?
This role is ideal for someone who combines technical expertise with strong leadership skills and takes pride in helping teams perform at their best. As the Equipment Service Supervisor, you'll lead a team of service technicians, support daily operations, and help ensure exceptional customer service and equipment performance.
What You'll Do
- Lead, coach, and develop a team of service technicians.
- Provide technical support and guidance on troubleshooting, repairs, and service quality.
- Monitor technician productivity, service performance, and customer satisfaction.
- Direct daily service operations and ensure service work is completed safely, accurately, and efficiently.
- Identify opportunities to improve processes, productivity, and overall service performance.
- Manage inventory and resolve inventory discrepancies.
- Build strong relationships with vendors, carriers, customers, and internal partners.
- Utilize reporting and data analysis tools to support decision-making and operational improvements.
What We're Looking For
- 2–4 years of leadership experience in equipment service, maintenance, operations, manufacturing, or a related field.
- Strong mechanical aptitude and troubleshooting experience.
- Proven ability to coach, mentor, and develop employees.
- Excellent problem-solving, analytical, and communication skills.
- Strong organizational skills and attention to detail.
- Associate degree or equivalent combination of education and experience preferred.
Technical Skills
- Microsoft Office Suite
- Microsoft Teams
- Microsoft Planner
- SharePoint
- Power BI
Why Join Hillyard?
Since 1907, Hillyard has been helping customers create clean, safe, and healthy environments through innovative products, equipment, and service solutions. We offer a stable environment, strong team culture, and opportunities for growth and advancement.
What's In It For You?
- Monday–Friday day shift schedule
- $70,000–$80,000 annual salary
- Bonus program
- Paid holidays and PTO
- Industry-leading 401(k) and profit-sharing program
- Medical, dental, and vision benefits
Build Your Leadership Career
If you're a mechanically minded leader who enjoys developing people, improving operations, and solving technical challenges, we'd love to hear from you. Apply today and join the Hillyard team.
Click here to view a full position description
Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $70,000 - $80,000