Title:

Museum Assistant 

Employment Status:

Part-Time  

Time Commitment:

Total number of scheduled hours varies based on need. Employee’s schedule will be a combination of weekdays, Saturdays and Sundays between the hours of 10am and 5pm. 

Primary Functions:

• Greets and orients visitors at the coat check in the Mansion
• Acts as rover or sits a static post inside the Mansion.
• May answer general questions about the Hillwood/exhibit for visitors. 
• Augments Hillwood Security by observing and reporting any suspicious activity, injury/illness, or unusual/unsafe conditions. 
• Assures a positive, enjoyable visitor experience.
• May assist with special event crowd and or vehicle management.  

Key Job Elements:

If assigned to Mansion Coat Check:

• Welcomes and greets visitors and checks coats/bags
• Provides information and directions to visitors
• Reports suspicious activity to Security 
• Relays any emergency information to Security for their response 
• Answers Hillwood-related and general questions
• Assists Security with emergency evacuation of visitors

If assigned as Mansion Rover or Stationary Gallery Monitor:

• Circulates throughout assigned area and/or sits a fixed post to observe visitor activity.
• Provides information and directions to visitors.
• Reports suspicious activity to Security 
• Relays any emergency information to Security for their response. 
• Answers Hillwood-related and general questions.
• Assists Security with emergency evacuation of visitors.

If assigned to Special Events or Parking:

• Assist Security with vehicle management
• Assist Security with crowd management and wayfinding

Organizational Relationships:

• Reports to their assigned supervisor or project leader.
• Collaborates with the Security Services.
• Interacts with staff, volunteers and visitors of all ages.

Knowledge:

• Interested in learning about decorative arts, the Museum’s collection and founder.
• Experience in customer service.

Skills/Abilities: 

• An ability to remain calm under various stressors (illness/injury, emergency evacuation, suspected or overt criminal behavior).
• Strong observation skills.
• A warm, empathetic, and enthusiastic communicator.
• Flexibility, patience, and a positive outlook.
• Commitment to, enthusiasm for, and comfort with conversing with a diverse range of people.
• Timely and responsive in correspondence via email and phone.
• Basic comfort level with and regular use of email and computers.
• Demonstrates a commitment to the spirit of Hillwood’s mission, vision, and interpretive messages, and keeps them at the forefront of all endeavors.
• Use of a radio for communications.

Work Environment:  

The work environment characteristics described here are representative of those a museum security assistant encounters while performing the essential functions of the role.  

Museum Assistants are regularly required to:

• Communicate professionally in person, over the telephone, through email and other electronic means.
• Stand and or walk for extended periods of time.
• Ascend/descend stairs, move about their assigned area. 
• Visually or otherwise identify, observe and assess.   
• Occasionally required to lift, drag and/or move up to 15 pounds unassisted. 

Notice:

The preceding description has been designed to indicate the general nature and essential duties and responsibilities of work performed by a Museum Assistant. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of staff to do this role.