What are the responsibilities and job description for the Resident Manager position at Hilltop Residential Management LLC?
Description
Resident Manager - Marvera Casselberry
At Hilltop Residential, we are proud of our vibrant culture. We are a world-class real estate investment company that provides unparalleled excellence to our customers and investors.
Hilltop is dedicated to creating an unforgettable experience not only as a great place to live, but also a great place to work, and we are honored to have received the recognition as a Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle! If you want to be a part of a fast-growing company that puts their employees first – Hilltop Residential is it!
Hilltop Residential Offers Great Benefits!
• Competitive Pay • 401k with Company Match • Comprehensive Medical, Dental and Vision Plans • Paid Life Insurance • Employee Referral Program • Short and Long Term Disability • Paid Time Off • Employee Rent Discount Program • Rapidly Growing Company with Opportunities for Growth
Essential Responsibilities
- Receive and process incoming and outgoing mail/packages
- Deliver packages weighing up to 25 lbs to resident doors, including locations on the 2nd and 3rd floor with staircase access, during the requested delivery window.
- Deliver unmatched service to residents to exceed their expectations, while maintaining resident retention
- Help to create and promote a friendly and professional office environment by displaying exemplary customer service in all aspects of the position
- Responsible for meeting, greeting and directing residents and guests
- Standard schedule of 8 working hours per day ranging between 9am and 8pm,
- Manage administrative requests from residents
- Answer calls professionally, route calls to appropriate personnel, if necessary, and assist callers with directions, etc
- Receive and process incoming and outgoing mail/packages
- Monitor lobby traffic and alert residents to arriving deliveries
- Entering Work Orders in Property Management System
- Attending afterhours resident events with Apartment Life Team once per month
- Document resident, guest, and employee requests, concerns, and incidents
Requirements
- Strong organizational and administrative abilities
- Must have excellent communication and people skills
- A passion to serve residents, prospects, vendors, and colleagues
- Knowledge of Fair Housing Law
- Valid driver's license and/or access to reliable transportation
Applicants are evaluated on the basis of job qualifications—not race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital or domestic partner status, citizenship or any other status or characteristic covered by federal, state or local law.