What are the responsibilities and job description for the Loan Officer Support position at Hilltop Holdings?
Job Description
Under the direction of the Loan Officer, or group of loan officers, acts as a liaison between the loan officer, in-process customers and branch operations staff.
Responsibilities
- Handles loan volume as directed by each loan officer in a timely and efficient manner, while obtaining working knowledge of Company products as well as private and Government insured mortgage guidelines.
- Schedules appointments with potential customers for the loan officer(s).
- Interacts and interfaces with all parties involved in each individual loan transaction from application to closing.
- May assist loan officer in collecting additional documents and promptly communicating loan status to all interested parties. Obtains remaining or uncollected loan documentation after closing.
- Stays abreast of changes in rules and regulations pertaining to private and government insured mortgages.
- Maintains a professional image and adheres to standards consistent with company policies and procedures.
- Meets customer service standards as outlined by management.
- Other duties as assigned except discussing or negotiating loan terms or conditions, directly with potential customers.
Qualifications
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.
