What are the responsibilities and job description for the Lead Server position at Hillside Resort?
Job Title: Lead Server
Company: Hillside Resort
Location: Wentworth, SD (Lake Madison)
Job Type: Part-Time (Seasonal and Year-Round Opportunities Available)
Job Description:
Hillside Resort is looking for a strong, reliable Lead Server to help guide the team and set the tone for service on the floor. This role is for someone who leads by example, stays organized in a fast-paced environment, and knows how to take care of both guests and the team.
We operate in a busy lake environment, especially in the summer, so being able to stay calm, communicate clearly, and jump in where needed is key.
Responsibilities:
- Lead by example with guest service and overall attitude
- Help guide and support servers during shifts
- Ensure guests are greeted, taken care of, and leave happy
- Assist with managing the flow of the floor and communication with kitchen/bar
- Step in to help wherever needed (serving, expo, bar support, hosting)
- Handle guest concerns or issues in a professional and timely manner
- Support training of new servers and reinforce service standards
- Assist with opening, closing, and side work completion
- Maintain cleanliness and organization of the dining areas
- Follow all food safety and alcohol service guidelines
Qualifications:
- Previous serving experience required (lead or supervisory experience preferred)
- Strong communication and leadership skills
- Able to handle a fast-paced, high-volume environment
- Weekend and evening availability required
- Reliable, punctual, and team-oriented
- Able to stand for long periods and lift up to 25 lbs
Schedule & Compensation:
Hours will vary based on season and business levels.
Competitive hourly wage plus tips. Pay based on experience.
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