What are the responsibilities and job description for the Animal Care Technician position at Hillside Canine Resort and Training?
We are currently seeking a highly motivated and dedicated individual to join our team as a Kennel Technician. This position requires a love for dogs, excellent customer service skills, and the ability to multitask in a fast-paced environment.
Responsibilities:
- Provide exceptional care and attention to all dogs in our facility, including feeding, walking, and cleaning kennels
- Monitor the health and well-being of all dogs, reporting any concerns to the appropriate staff member
- Maintain a clean and organized kennel area, ensuring a safe and comfortable environment for all animals
- Greet and assist clients in a friendly and professional manner, answering any questions or concerns they may have
- Schedule appointments, manage client records, and handle financial transactions accurately and efficiently
- Assist with general office duties, including answering phone calls, responding to emails, and filing paperwork
- Collaborate with other team members to ensure smooth operations and provide support as needed
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls, emails, and inquiries promptly and professionally
- Provide information about Hillside Canine facilities, services, and local attractions
- Handle guest requests, complaints, and concerns with empathy and efficiency
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and record keeping
Requirements:
- High school diploma or equivalent
- Previous experience working with animals preferred
- Strong communication and interpersonal skills
- Ability to handle dogs of various sizes and temperaments
- Basic computer skills and proficiency in using office software
- Excellent organizational and time management skills
- Ability to work independently as well as part of a team
- Flexibility to work weekends, holidays, and occasional overtime as needed
We offer competitive compensation and benefits, supplemental health insurance, retirement plans, and opportunities for professional development. If you are passionate about dogs and enjoy working in a dynamic and rewarding environment, we would love to hear from you.
To apply, please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this position. Only qualified candidates will be contacted for an interview. Thank you for considering joining our team!
Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Attention to detail and accuracy in handling guest information and reservations
- Ability to remain calm under pressure and handle difficult situations with professionalism
- Previous experience in hospitality or customer service is preferred
Please note that this position does not require specific skills related to animal care or handling.
Duties:
- Greet and welcome guests as they arrive at the front desk
- Check-in and check-out guests, ensuring all necessary information is collected accurately
- Answer phone calls and respond to guest inquiries or requests
- Handle guest complaints or issues in a professional and timely manner
- Maintain a clean and organized front desk area
- Assist with reservations and room assignments as needed
- Process payments and maintain accurate records of guest transactions
Experience:
- Previous experience in customer service or hospitality is preferred
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Proficient in computer systems and software, including reservation systems
- Knowledge of pet grooming, dog training, animal restraint, animal handling, veterinary care, or pet care is a plus
- Ability to handle difficult situations with patience and professionalism
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Type: Part-time
Pay: $15.00 - $18.80 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $15 - $19