RON Processor

Florida Agency Network is seeking a detail-oriented and efficient Mobile Closing Scheduling Coordinator to join our team with Network Transaction Solutions. The successful candidate will be responsible for preparing electronic closing packages, scheduling remote online closings and providing excellent customer service. This role requires strong organizational skills, attention to detail and the ability to work in a fast-paced environment.

The Florida Agency Network (FAN) is a network of independent real estate title agencies that have formed a strategic alliance to provide shared back-office services, pooled resources, and greater geographic coverage throughout the State of Florida. FAN is a leading provider of tile insurance and real estate ancillary services. Our team is committed to providing exceptional customer service and dedicated to ensuring smooth and secure real estate transactions for our clients and customers. A few of Florida Agency Network’s proud members include: Network Transaction Solutions, Hillsborough Title, Total Title Solutions, Paramount Title, Gator Title and Strategic Title.

Network Transaction Solutions is an Equal Opportunity Employer.

Qualified Candidates will:

• Receive and process incoming RON closing orders in a fast-paced environment
• Prepare electronic closing packages by accurately tagging documents for Remote Online Notarization (RON) transactions
• Schedule Remote Online closings and coordinate signing appointments with buyers, sellers, lenders, title agents and notaries
• Monitor closing timelines to ensure orders are completed accurately and on schedule
• Communicate professionally with customers, notaries, and internal team members regarding scheduling, order status, and document requirements
• Enter new orders and maintain accurate information within company systems
• Review files for completeness and identify missing information prior to closing 
• Provide exceptional customer service while supporting a seamless closing experience 
• Assist with additional operational tasks as needed to support the RON team

Skills Required:

• Thrives in a fast-paced, high-volume environment with shifting priorities
• Strong computer and technology skills with the ability to quickly learn new software
• Exceptional organizational and time management skill
• Excellent written and verbal communication skills
• High attention to detail and commitment to accuracy
• Ability to explain processes and guide customers through technology with patience and professionalism
• Ability to multitask and prioritize competing deadlines in a fast-paced environment
• Eagerness to work in a collaborative team environment
• Strong customer service skills with a positive, professional attitude
• Strong commitment and excitement for supporting others: both customers and teammates. 
• Ability to work both independently and collaboratively within a team

What we offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Positive, supportive and collaborative work environment
• Paid time off and holidays
• Health, dental, vision and other benefits
• 401(k) plan with company match
• The chance to be part of a reputable and growing company with a Team Member centered culture

Please apply with your resume and/or cover letter. Please NO phone calls. Thank you!

Job Type: Full-time

Education:

• High school or equivalent (Required)