What are the responsibilities and job description for the Student Communications Manager position at Hillsborough Community College?
Compensation Range:
$53,450.27 - $84,855.13
Position Summary:
Hiring Salary Range: $53,450.27 to $58,795.29 depending on qualifications.
This position is responsible for supporting the student call center portal and coordination of the call center business processes. In addition, (1) represents Student Services in the development of marketing and communications material to support prospective or current HCC students, (2) works closely with colleagues in the Registrar’s and Marketing Offices, IT-Web unit and campus community and (3) develops online communications, website content, presentation materials, and any other communication relating to students. Excellent written communications skills, experience with CRM systems, experience with ADA compliance, and HTML experience is required.
Job Duties:
- Drafts, edits, and manages the sending of communications to HCC student body via HTML coded email, phone, SMS text, AI chatbot, and other means.
- Maintains consistent communication with and oversight of third-party call center vendor. Including but not limited to monitoring and ensuring response to escalations, providing regular knowledge-base updates, and monitoring call volume, ASA, abandon rates, and budget.
- Coordinating with all student services offices and Marketing & Public relations to keep communication schedule up to date and available. Enter and update items on online Student Services Communications Calendar on internal Sharepoint site.
- Oversee web content updates for all areas of Student Services, Student Financial Services, and other student facing offices in coordination with Marketing & Public Relations.
- Assist the Director of Enrollment Management and VP SSEM with department initiatives related to increasing access and enrollment, including the development and coordination of communications, events, video tutorials, or other college-wide campaigns.
- Manages college-wide student services knowledgebase for Mainstay Gwen AI chatbot ensuring consistent information with college processes and the call center knowledgebase. Reviews and responds to student replies via the chatbot and manages campus-based escalation response team.
- Create, edit, revise, publish SSEM publications like the student handbook, newsletters, high school counseling manual, student activities handbook, and recruitment publications. Coordinating with Marketing and Public Relations where applicable.
- Assist with other SSEM projects as assigned.
Minimum Qualifications:
Bachelor’s degree in Public Relations, Marketing, or related field and three years related experience.
Preferred Qualifications:
- Bachelor’s degree in Public Relations, Marketing, or related field
- Excellent written communications skills
- Experience with CRM systems
- Experience with ADA compliance
- HTML experience
Close Date: November 21, 2025. Applications must be submitted by 11:59 pm November 20, 2025.
Hillsborough Community College is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner.
All qualified applicants will receive consideration for employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status.
Preference will also be given to veterans and spouses who are eligible under the Veterans' Preference Law. At time of application, submittal of Form DD214 is the minimum requirement for veterans' preference claim. Note: Please upload your DD214 as an attachment as part of your application at the time of submission.
The selected candidate identified for this position will be required to successfully complete a Level II criminal background check, which includes fingerprinting.
Hillsborough Community College participates in the US E-Verify program.
Apply Today to join our team
Salary : $53,450 - $58,795