What are the responsibilities and job description for the Business Intelligence Internship position at Hillsboro Hops?
Business Intelligence Intern
Hillsboro, OR /Hybrid Option
Department: Ticket Operations and Analytics
Reports To: Director, Ticket Operations and Analytics
Term: Spring/Summer 2026 (February through July)
Applications will be accepted through December 2025. Interviews will begin in January 2026.
About the Hops
The Hillsboro Hops, the High-A affiliate of the Arizona Diamondbacks, are committed to delivering first-class, memorable experiences for our fans, partners, staff and community. We take pride in creating an inclusive and engaging environment where everyone feels connected — whether at the ballpark, in the community, or at one of our many events.
Hillsboro, OR /Hybrid Option
Department: Ticket Operations and Analytics
Reports To: Director, Ticket Operations and Analytics
Term: Spring/Summer 2026 (February through July)
Applications will be accepted through December 2025. Interviews will begin in January 2026.
About the Hops
The Hillsboro Hops, the High-A affiliate of the Arizona Diamondbacks, are committed to delivering first-class, memorable experiences for our fans, partners, staff and community. We take pride in creating an inclusive and engaging environment where everyone feels connected — whether at the ballpark, in the community, or at one of our many events.
With a new, state-of-the-art ballpark opening for the 2026 season, we’re growing our team of passionate professionals who value collaboration, innovation, and community impact. Together, we’re building something lasting — a place where great experiences and meaningful connections come to life.
About this Role
The Hillsboro Hops are seeking a motivated and analytical Business Intelligence Intern to join the Ticket Operations and Analytics team. This role offers hands-on experience with enterprise-level CRM and analytics systems used across professional sports. The intern will help connect platforms such as Salesforce, Tickets.com, FanMaker, and StellarAlgo to transform fan and sales data into actionable insights that drive engagement, improve forecasting, and support revenue growth.
Key Responsibilities
• Design and optimize CRM data integrations between Salesforce and partner systems
• Develop Power BI dashboards that provide insights across ticketing, sales, and fan engagement metrics
• Contribute to automation of recurring reporting workflows and ETL pipeline optimization projects
• Support dynamic pricing and forecasting initiatives to inform data-driven strategies
• Ensure data accuracy, consistency, and governance across connected platforms
• Collaborate with internal teams to translate business questions into analytical solutions
• Document processes, test system enhancements, and present findings to stakeholders
• Develop Power BI dashboards that provide insights across ticketing, sales, and fan engagement metrics
• Contribute to automation of recurring reporting workflows and ETL pipeline optimization projects
• Support dynamic pricing and forecasting initiatives to inform data-driven strategies
• Ensure data accuracy, consistency, and governance across connected platforms
• Collaborate with internal teams to translate business questions into analytical solutions
• Document processes, test system enhancements, and present findings to stakeholders
Focus Areas and Learning Opportunities
• Real-world application of business intelligence and CRM analytics in a professional sports environment
• Building dashboards and models that inform decision-making and revenue strategy
• Designing automated data flows and reporting systems for operational efficiency
• Gaining experience with forecasting, pricing analytics, and CRM optimization
Preferred Qualifications
• Building dashboards and models that inform decision-making and revenue strategy
• Designing automated data flows and reporting systems for operational efficiency
• Gaining experience with forecasting, pricing analytics, and CRM optimization
Preferred Qualifications
• Pursuing a degree in Business Analytics, Information Systems, Computer Science, or a related field
• Familiarity with Salesforce, Power BI, and/or workflow automation tools such as Power Automate
• Strong analytical, problem-solving, and communication skills
• Detail-oriented, organized, and comfortable working with large datasets
• Experience or coursework in Python, SQL, DAX, R, or similar languages with a focus on data integration and analytics
Must at least be a Sophomore in college
• Strong analytical, problem-solving, and communication skills
• Detail-oriented, organized, and comfortable working with large datasets
• Experience or coursework in Python, SQL, DAX, R, or similar languages with a focus on data integration and analytics
Must at least be a Sophomore in college
Example Projects
• Salesforce Data Integration: Connect Salesforce, Tickets.com, and FanMaker data to improve customer insight
• Power BI Dashboard Development: Visualize key sales and engagement trends
• Forecasting & Dynamic Pricing Models: Support predictive analysis to guide attendance and pricing strategy
• ETL Automation: Streamline data pipelines and reporting processes
• Power BI Dashboard Development: Visualize key sales and engagement trends
• Forecasting & Dynamic Pricing Models: Support predictive analysis to guide attendance and pricing strategy
• ETL Automation: Streamline data pipelines and reporting processes
Program Highlights
• Paid internship with flexible scheduling
• Hands-on experience with leading CRM and BI platforms
• Mentorship from professionals in sports analytics and operations
• Opportunity to present project outcomes to senior leadership
• Hands-on experience with leading CRM and BI platforms
• Mentorship from professionals in sports analytics and operations
• Opportunity to present project outcomes to senior leadership
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.