What are the responsibilities and job description for the Front Office Manager position at Hillsboro Club?
The Hillsboro Club, an exclusive oceanfront private residence club in South Florida, is seeking an experienced Front Office Manager to Supervise all front office personnel. Develop and implement policies and procedures to ensure guest satisfaction and proper completion of all front office tasks. We are looking for a candidate with several years of hospitality/private club experience, and the passion to contribute to the continued success of our luxury property.
The Club operates 24 hours a day and 7 days a week. The ideal candidate for this role must be available to work mornings, evenings, weekends, and holidays.
This is a Full-time opportunity with competitive pay, paid biweekly. In addition to competitive pay, our employees have access to health insurance and other benefits. We also offer opportunities for advancement within the company.
General Requirements
- Trains, cross-trains and retrains all front office personnel.
- Develops and implements all front office standard operating procedures.
- Schedules and supervises front office staff.
- Maintains effective relationships and communication with all other departments.
- Verifies that accurate room status information is maintained and properly communicated to ensure maximum revenue.
- Resolves member and guest problems quickly, efficiently and courteously.
- Ensures that all VIPs and executive floor members and guests are pre-registered; process the VIP list and distribute it to staff members.
- Updates group information; maintains, monitors and prepares group requirements; relays information to all concerned staff members; maintains the function board in the lobby.
- Reviews completed credit limit reports for affected members and guests.
- Ensures that all check-cashing and credit policies are followed.
- Manages within allotted budget restraints; take corrective actions to help ensure that budget goals are attained.
- Receives information from the previous shift’s manager and passes on pertinent information to the incoming shift manager.
- Conducts monthly meetings of front office personnel.
- Collects information required for daily and other revenue records; analyzes and makes recommendations regarding this information.
- Manages the routing of telephone, facsimile, mail and other messages to members and guests.
- Provides concierge-type services for club members and their guests.
- Handles all hotel and room reservations, cancellations, no-shows and billings.
- Expedites member and guest check-ins and departures.
- Informs Housekeeping and Engineering departments as problems arise.
- Maintains inventory, upkeep, repair and installation requests for all telephone, postal and credit card equipment.
- Attends weekly staff and other meetings.
- Performs other appropriate tasks assigned by the Chief Financial Officer.
Education and Experience:
- Bachelor’s degree or associate degree in hospitality business or related field.
- Three or more years’ experience in front office positions in the lodging or club industry.
- Excellent communication and interpersonal skills
- Flexibility to work a varied schedule, including evenings, weekends, and holidays, as business needs require.
Our Benefits
- Competitive Salary
- Medical, Dental, and Vision Insurance
- Company Paid Life Insurance
- Supplemental Insurance for Short Term Disability, AD&D, and More
- 401k Retirement Plan Plus Company Match
- Paid Vacation
- Paid Holidays
- Employee Meals Provided
- Jury Duty Leave
- Bereavement Pay
- Direct Deposit
Who we are:
Hillsboro Club Video
Founded in 1925, The Hillsboro Club is a private residence club for members and their guests in South Florida. Encompassed by the Atlantic Ocean and the inland waterway of Lighthouse Point, the Club is set on 15 acres of beautiful tropical landscaping with more than 1,000 feet of private sandy beach. The Club offers 144 Florida-style rooms and suites with balconies and varying views from oceanfront to garden and inland waterway.
The Hillsboro Club is an equal opportunity employer that values diversity and maintains a drug-free workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status