What are the responsibilities and job description for the Assistant Store Manager, Charlotte position at hillhousehome?
Hill House is seeking an eager Assistant Store Manager to support the retail team at our upcoming Charlotte, NC store and become a pivotal part of our Hill House family. In this role, you'll serve not only as a brand ambassador but also play a crucial role in supporting the Store Manager with daily operations and client experience to ensure the overall success of the store. This is a full-time position with a retail schedule including weekends.
What You'll Do:
- Drive Excellence in Sales & Service:
- Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met.
- Help set and achieve sales targets; proactively implement strategies to drive sales
- Client Development
- Foster an environment where client satisfaction is the top priority, implementing CRM initiatives to retain and develop high-potential clients.
- Collaborate with the Store Manager on the development of strategic client retention and acquisition goals; ensure associates deliver goals for client capture/clientele rapport building.
- Operational Leadership:
- Assist the Store Manager in overall store operations: adhering to policies and procedures, and maintaining operational and visual merchandising standards to meet brand expectations continually.
- Support inventory control, including monitoring stock levels, receiving deliveries, and managing restocking procedures.
- Confidently delegate tasks, set goals, and monitor progress. Ensure compliance with all company policies including cash handling, register procedures, brand, styling & language
- Talent Management & Development:
- Supervise, train, and motivate retail staff, fostering a positive and productive work environment
- Where needed, assist in scheduling shifts. Partner with the Store Manager in conducting performance reviews and addressing any disciplinary issues.
Who You Are:
- A minimum of 3 years of supervisory experience in the retail industry, with a bachelor's degree preferred.
- Experience performing in a fast-paced environment with fastidious attention to detail.
- Self-motivated with exceptional communication and a motivational attitude; passionate for personal development and growth
- Excellent collaboration skills as well as good decision-making abilities in high pressure situations
- High degree of flexibility and initiative: embracing a culture of learning and advocacy
- Maintains a positive attitude and is representative of the Hill House Home brand
- Has lived experiences with people from different backgrounds and diverse teams
- Flexibility to work retail hours, including evenings, weekends, and holidays.
Why Work With Us: As an Assistant Store Manager on our team, you'll have the opportunity to work in a vibrant and fast-paced environment, representing a prestigious brand. We offer competitive pay, comprehensive benefits, and a chance to grow your career in retail management. If you're passionate about Hill House, driven to achieve, and ready to lead a team to success, we'd love to hear from you.
