What are the responsibilities and job description for the Office Manager position at Hilldrup?
The Role At a Glance
The Office Manager oversees branch administrative operations, supervising and training staff while ensuring daily office functions run smoothly. This role partners with branch leadership and serves as an HR liaison, supporting onboarding, timekeeping, and employee relations. Responsibilities include coordinating office events, managing supplies, processing invoices and billing, overseeing revenue and accounts receivable activities, and collaborating cross-functionally. Success requires strong organization, communication, integrity, and the ability to thrive in a fast-paced office environment.
How You’ll Contribute
You will oversee all administrative operations for the branch, supervising and training administrative staff while distributing workloads to ensure daily operations run smoothly. As a key member of the branch management team, you will work closely with the Branch General Manager and Director of Operations, serve as the branch HR liaison, support onboarding, timekeeping, attendance tracking, and assist with employee relations and conflict resolution.
You will support day-to-day branch operations by auditing employee timesheets, monitoring PTO balances, coordinating office events and lunches, and managing office supply inventory, uniforms, equipment, and outbound shipments. You will also assist with branch facilities management and collaborate with Operations, Customer Service, Sales Support, Corporate teams, and Accounting to support staffing, succession planning, and associate programs.
You will manage branch billing and revenue processes by generating, receiving, auditing, and submitting vendor invoices and paperwork. Your responsibilities include posting and verifying branch revenue, rating shipments, auditing WPS paperwork, monitoring finals, updating reports, managing SIT processes, petty cash, and packing material sales, and ensuring all documentation is properly scanned and recorded in required systems.
To succeed in this role, you will demonstrate strong organizational, communication, and leadership skills while maintaining professionalism, confidentiality, and ethical standards. You will thrive in a fast-paced office environment, effectively prioritize tasks, leverage technology, assist with accounts receivable activities, and maintain strong working relationships with internal and external partners.
Qualifications And Skills
Education/Work Experience
Two years of college and/or equivalent experience.One to two years of general office experience, preferably in the moving and storage, commercial orlogisticsindustries.One to three years of supervising and/or directing teams preferred.
Skills
Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict resolution skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Ability to prioritize tasks andto delegatethem whenappropriate.Ability to act with integrity, professionalism, and confidentiality.Thorough knowledge of employment-related laws and regulations.Proficient with Microsoft Office Suite or related software.Adeptregardingthe use of technology.Understanding ofbusiness acumen.Ability to effectively develop andmaintainworking relationships with internal and external customers.Commitment to highest ethical practices.Thrives in a fast-paced office environment.Essential Job Functions:
Supervise, train, and support administrative staff to ensure smooth daily branch operationsServe as an integral member of the branch management team and partner with branch leadership
Act as the branch HR liaison, supporting onboarding, timekeeping, attendance, PTO tracking, and employee relationsAudit and verify employee timesheets and support conflict resolution as neededCoordinate office events, meetings, and lunchesManage office supply, uniform, equipment, and shipping inventoriesCollaborate with Operations, Customer Service, Sales Support, Corporate, andAccountingteamsReceive, audit, and process vendor invoices and branch billing paperworkPost, verify, and monitor branch revenue across required systemsRate and audit shipment paperwork, including local, military, WPS, and international movesMonitor finals, SIT processes, and update required branch and corporate reportsAssist with accounts receivable activities, collections, and set up of new accountsManage petty cash and packing material salesMaintain accurate documentation and ensure proper scanning and recordkeepingPerform additional administrative and operational duties as assigned
About Hilldrup
Hilldrup is one of the largest and most honored agency groups in the entire industry, operating facilities in Virginia, Maryland, North Carolina, South Carolina, Georgia and Florida. Comprised of over 500 employees, Hilldrup moves professionals, families and businesses domestically and internationally as well as provides logistics and workplace solutions services to meet the needs of its clients, which includes Fortune 100 companies, federal government agencies, universities and hospitals.
Among the over 500 employees at Hilldrup, it is not uncommon to meet someone who has been with the company 10, 20 or even 30 years. Hilldrup is an award-winning workplace where employees feel valued, are encouraged to grow professionally and are empowered to build lasting careers.
Our values are very important to the organization as they guide our employees and company in all that we do each day. Our values include Empowered Accountability, Uncompromised Integrity, Unwavering Commitment, Fearless Communication, Infectious Positivity, and Purposeful Agility.
For more information about Hilldrup, click here: hilldrup.com/about-us/.
For information about our benefits, click here: hilldrup.com/benefits/.
Hilldrup is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
PI286554857
The Office Manager oversees branch administrative operations, supervising and training staff while ensuring daily office functions run smoothly. This role partners with branch leadership and serves as an HR liaison, supporting onboarding, timekeeping, and employee relations. Responsibilities include coordinating office events, managing supplies, processing invoices and billing, overseeing revenue and accounts receivable activities, and collaborating cross-functionally. Success requires strong organization, communication, integrity, and the ability to thrive in a fast-paced office environment.
How You’ll Contribute
You will oversee all administrative operations for the branch, supervising and training administrative staff while distributing workloads to ensure daily operations run smoothly. As a key member of the branch management team, you will work closely with the Branch General Manager and Director of Operations, serve as the branch HR liaison, support onboarding, timekeeping, attendance tracking, and assist with employee relations and conflict resolution.
You will support day-to-day branch operations by auditing employee timesheets, monitoring PTO balances, coordinating office events and lunches, and managing office supply inventory, uniforms, equipment, and outbound shipments. You will also assist with branch facilities management and collaborate with Operations, Customer Service, Sales Support, Corporate teams, and Accounting to support staffing, succession planning, and associate programs.
You will manage branch billing and revenue processes by generating, receiving, auditing, and submitting vendor invoices and paperwork. Your responsibilities include posting and verifying branch revenue, rating shipments, auditing WPS paperwork, monitoring finals, updating reports, managing SIT processes, petty cash, and packing material sales, and ensuring all documentation is properly scanned and recorded in required systems.
To succeed in this role, you will demonstrate strong organizational, communication, and leadership skills while maintaining professionalism, confidentiality, and ethical standards. You will thrive in a fast-paced office environment, effectively prioritize tasks, leverage technology, assist with accounts receivable activities, and maintain strong working relationships with internal and external partners.
Qualifications And Skills
Education/Work Experience
Two years of college and/or equivalent experience.One to two years of general office experience, preferably in the moving and storage, commercial orlogisticsindustries.One to three years of supervising and/or directing teams preferred.
Skills
Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict resolution skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Ability to prioritize tasks andto delegatethem whenappropriate.Ability to act with integrity, professionalism, and confidentiality.Thorough knowledge of employment-related laws and regulations.Proficient with Microsoft Office Suite or related software.Adeptregardingthe use of technology.Understanding ofbusiness acumen.Ability to effectively develop andmaintainworking relationships with internal and external customers.Commitment to highest ethical practices.Thrives in a fast-paced office environment.Essential Job Functions:
Supervise, train, and support administrative staff to ensure smooth daily branch operationsServe as an integral member of the branch management team and partner with branch leadership
Act as the branch HR liaison, supporting onboarding, timekeeping, attendance, PTO tracking, and employee relationsAudit and verify employee timesheets and support conflict resolution as neededCoordinate office events, meetings, and lunchesManage office supply, uniform, equipment, and shipping inventoriesCollaborate with Operations, Customer Service, Sales Support, Corporate, andAccountingteamsReceive, audit, and process vendor invoices and branch billing paperworkPost, verify, and monitor branch revenue across required systemsRate and audit shipment paperwork, including local, military, WPS, and international movesMonitor finals, SIT processes, and update required branch and corporate reportsAssist with accounts receivable activities, collections, and set up of new accountsManage petty cash and packing material salesMaintain accurate documentation and ensure proper scanning and recordkeepingPerform additional administrative and operational duties as assigned
About Hilldrup
Hilldrup is one of the largest and most honored agency groups in the entire industry, operating facilities in Virginia, Maryland, North Carolina, South Carolina, Georgia and Florida. Comprised of over 500 employees, Hilldrup moves professionals, families and businesses domestically and internationally as well as provides logistics and workplace solutions services to meet the needs of its clients, which includes Fortune 100 companies, federal government agencies, universities and hospitals.
Among the over 500 employees at Hilldrup, it is not uncommon to meet someone who has been with the company 10, 20 or even 30 years. Hilldrup is an award-winning workplace where employees feel valued, are encouraged to grow professionally and are empowered to build lasting careers.
Our values are very important to the organization as they guide our employees and company in all that we do each day. Our values include Empowered Accountability, Uncompromised Integrity, Unwavering Commitment, Fearless Communication, Infectious Positivity, and Purposeful Agility.
For more information about Hilldrup, click here: hilldrup.com/about-us/.
For information about our benefits, click here: hilldrup.com/benefits/.
Hilldrup is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
PI286554857