Thrift Sales Floor Supervisor

The Hillcrest Transitional Housing team is committed to moving individuals, youth and families from homelessness to self-sufficiency. Our employees are committed to service and embodying the organization's mission and values in all activities. All resources are leveraged strategically and cost-effectively to achieve our mission and goals. The Supervisor must be a community advocate for our organization, our residents, and those in need of our services.

The Sales Floor Supervisor is responsible for maintaining excellent customer service, assists in the day-to-day operation of the Hillcrest Thrift Store ensuring maximum sales and profitability through volunteer management, merchandising, inventory management, and managing operating costs and shrinkage.

The essential functions include, but are not limited to the following:

·       Ensuring that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer and maintaining outstanding standards.

·       Support the recruitment, training, and retention of Hillcrest Volunteers for the Thrift Store.

·       Assist in supporting the Hillcrest Program operations by working with case managers, residents, and graduates to meet basic needs.

• Implementing and maintaining customer service standards.
• Maintaining all merchandising standards, display presentation, signing standards and monitoring inventory levels.
• Maintaining proper execution of goals in designated area of the store.
• Ability to explain job duties to direct associates, as well as daily, monthly, and yearly goals.
• Ability to address performance issues as needed.
• Planning and assigning daily goals, tasks and assignments; assuring proper completion through follow-up.
• Assisting in monitoring sales performance, through the analysis of sales reports and comparison shopping; assisting in adjusting strategies.
• Maintaining adherence to all Company policies and procedures.

·       Serve in other duties, roles, responsibilities as needed by the organization to fulfill its mission.

·       A high school diploma or equivalent is required.

·       Ability to process information and merchandise through computer system and POS register system.

·       Ability to communicate with employees, customers, and donors.

·       Ability to read, count, and write in English to accurately complete all documentation.

·       Ability to freely access all areas of the store including sales floor, donation center, and register area.

·       Ability to operate and use all equipment necessary to run the store.

·       Ability to work varied hours/days to oversee store operations.

·       Ability to complete work in a timely, accurate, confidential and thorough manner.

·       Familiarity with Windows, Office, Google Drive, Gmail, Facebook, Instagram, Twitter, and Volgistics.

·       Ability to travel to Hillcrest sites throughout the Kansas City metro area.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing this position's duties, the employee is regularly required to talk, hear or answer phones. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls and climb ladders. The employee is occasionally required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.