What are the responsibilities and job description for the Guest Relations Director position at Hillcrest Healthcare System?
Join our team as a day shift, full-time, Guest Relations Director in Tulsa, OK.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women’s Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute.
- The Director of Guest Relations oversees the daily operations of Guest Relations, PBX, Volunteer Services, Gift Shop, and Chaplain Program functions.
- Manages staff, volunteers, and departmental resources to promote exceptional service and efficient operations.
- Develops and maintains service standards, policies, and procedures that support patient, visitor, and employee satisfaction. Monitors departmental performance and implements improvements to enhance service quality, operational effectiveness, and compliance with organizational standards.
Job Requirements:
- Bachelor's degree in Healthcare Administration, Business Administration, Hospitality Management, or related field.
- 3 years of leadership experience in healthcare, customer service, hospitality, volunteer services, or related field.
- Knowledge of customer service principles, departmental operations, budgeting, and performance improvement.
- Strong communication, interpersonal, leadership, and conflict resolution skills.
- Ability to manage multiple priorities and maintain effective working relationships.
Preferred Job Requirements:
- 5 years of leadership experience in healthcare guest relations, volunteer services, telecommunications, hospitality, or related field.
- Certification in healthcare leadership, volunteer administration, or patient experience.
- Knowledge of healthcare accreditation standards and service excellence practices.
- Strong organizational, analytical, and program development skills.