Concierge CSL OVN

Concierge – Hillcrest Grand Lodge

Location: 6021 Grand Lodge Ave, Papillion, NE 68133

Service Line: Hillcrest Grand Lodge

Schedule: Friday and Saturday - 11:00pm - 7:00am

Hillcrest Health & Living is looking for a friendly, dependable, and customer-focused Concierge to join our team at Hillcrest Grand Lodge in Papillion, NE.

Hillcrest Grand Lodge is part of the Hillcrest Country Estates campus and offers a warm, welcoming senior living environment focused on comfort, connection, hospitality, and meaningful daily experiences. Our team works together to create an environment where residents, families, guests, and visitors feel supported from the moment they walk through the door.

At Hillcrest, our mission is simple: Inspiring people to live their best lives. As a Concierge, you will help bring that mission to life by providing personalized service, supporting daily operations, and creating a positive first impression for residents, families, visitors, vendors, and team members.

What You’ll Do

As the Concierge, you will support the weekend and evening operation of Grand Lodge Concierge Services while assisting residents, families, visitors, and team members with professionalism and care.

You Will

• Greet residents, families, visitors, outside vendors, and team members in a friendly and professional manner.
• Manage incoming calls, visitors, and vendor interactions.
• Assist residents with personalized services, questions, concerns, and daily needs.
• Serve as a liaison for residents by helping communicate maintenance issues, service needs, and other concerns.
• Maintain the shift Daily Activity Log accurately and timely.
• Monitor security cameras and conduct security checks throughout common areas.
• Complete the Oasis Spa end-of-day checklist.
• Complete trash removal and assist with housekeeping, culinary, salon, and spa laundry as needed.
• Assist the Administrator and Sales team with clerical and office management support as needed.
• Clean the lobby, administrative area, theater, and other assigned spaces as needed.
• Support Assisted Living and Memory Support areas as needed.
• Assist Environmental Services with setup and takedown of meeting rooms and Grand Hall.
• Maintain a calm, professional, and service-focused presence during each shift.
  
  

What We’re Looking For

We are looking for someone who is welcoming, organized, and able to provide excellent customer service in a senior living environment.

The right candidate will be dependable, professional, and comfortable balancing resident support, phone calls, visitors, clerical tasks, and operational needs. This role is a great fit for someone who enjoys helping others, stays calm under pressure, and takes pride in creating a positive experience.

Ideal Candidates Will Have

• At least one year of experience in administrative, business office, customer service, hospitality, senior living, or similar work preferred.
• Strong customer service and communication skills.
• A warm, professional, and respectful approach with residents, families, visitors, vendors, and team members.
• Strong attention to detail with logs, clerical tasks, follow-up, and daily responsibilities.
• Ability to stay organized while managing multiple priorities in a fast-paced environment.
• Comfort handling resident concerns, service requests, and emotionally sensitive situations with patience and professionalism.
• A dependable, team-first attitude with willingness to assist where needed.
• Comfort using computer software, Microsoft Office, phones, cameras, and office resources efficiently.
  
  

Education & Credentials

• High school diploma or equivalent required.
• Post-high school clerical training or business-related education preferred.
• Previous administrative, customer service, hospitality, senior living, or business office experience preferred.
• Knowledge of Microsoft Windows and Microsoft Office preferred.
  
  

Why Hillcrest?

At Hillcrest Grand Lodge, the Concierge is often the first person residents, families, visitors, and vendors interact with. Your work helps create a welcoming environment, supports resident satisfaction, and keeps daily operations running smoothly.

This role is ideal for someone who enjoys serving others, building positive relationships, and being part of a team that helps residents feel supported, comfortable, and at home.

What Hillcrest Offers

• Multiple health insurance plan options.
• Vision, dental, and life insurance.
• Professional development support, including tuition reimbursement, certifications, and career-growth programs.
• Dayforce Wallet, allowing you to choose when you get paid.
• Gym membership reimbursement and partner discounts.
• Opportunities to grow within a mission-driven senior care organization.
  
  

Physical & Other Requirements

• Must be able to speak, read, and write English.
• Must be able to independently lift up to 35 pounds.
• Must be able to perform repetitive sitting, bending, standing, walking, reaching, and movement as needed.
• Must be flexible, calm, and professional in stressful or changing situations.
• Must be able to work in a fast-paced environment with strong attention to detail.
• Must be able to utilize technology, office systems, phones, and community resources efficiently and effectively.
• Other duties as assigned.
  
  

Ready to Create a Welcoming Experience?

If you are friendly, dependable, and enjoy helping others, we invite you to apply for the Concierge – Hillcrest Grand Lodge role.

Join Hillcrest Health & Living and help us continue inspiring people to live their best lives through meaningful service, hospitality, and connection.