Care Coordinator

Responsibilities

The Care Coordinator provides comprehensive support to clients living with or at risk for Hepatitis C, ensuring access to care, treatment, and community resources efforts for the Hepatitis C (HCV) Elimination Initiative Pilot Program. The role collaborates with healthcare providers, including addictions recovery specialists, behavioral health clinicians, peer support staff, community partners, and others. The Care Coordinator facilitates care coordination, guides patients through treatment, manages appointments, addresses urgent needs, and follows up to enhance adherence and health outcomes. In addition, you will:

• Oversee and coordinate client care, ensuring treatment plans are followed and updated as needed.
• Monitor client progress and communicate with healthcare providers to support effective care.
• Assist with client enrollment, required paperwork, and initial service coordination.
• Serve as a liaison between clients, families, and healthcare teams to ensure clear, consistent information and alignment, reducing errors and improving outcomes.
• Connect clients with appropriate services, specialists, and community resources.
• Assist with appointment scheduling, insurance navigation, access to supportive programs, and barriers to care.
• Participate actively in treatment team meetings, huddles, provider consultations, care coordination activities, and case discussions.
• Provide direct crisis intervention and support as needed.
• Document all client contact and care coordination efforts accurately and timely in the EHR and other tracking systems.
• Maintain knowledge of community resources, Managed Care Organization (MCO) expectations, and grant benchmarks to support service delivery and quality outcomes.
• Other duties as assigned.

Requirements

Education:

• High school diploma or equivalency required.
• Associate or bachelor’s degree in public health, social services, communications, or a related field preferred.

Experience: 

• 1-2 years experience in patient navigation and/or care coordination is preferred

Knowledge/Skills:

• Knowledge of HCV and understanding of disproportionately impacted/high risk population preferred
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)

Licenses/Certifications:

• Mandatory Reporter of Child/Dependent Adult Abuse Certification or the ability to obtain within six (6) months of hire and every three (3) years thereafter required.

Benefits

Competitive benefits package for full-time employees working 30 hours a week:

• Health insurance (up to 79% employer paid)
• Dental insurance
• Vision insurance
• 401(k) with profit sharing and employer match 
• Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
• 10 paid holidays
• 80 hours sick time
• 2 wellness days
• Staff development and training
• Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
• Employer paid CEU's through Relias
• PerkSpot- employee discount program
• Employee assistance program
• Advancement opportunities

About the Organization

Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness.  We’re a place where compassion is commonplace. Where our passion soars and faith restores.

**COVID-19 Vaccination Not Required*