Client Service Coordinator

Client Service Coordinator
Hill Group Law, PC | Johnstown, Pennsylvania | Full-Time | In-Office Only

About Hill Group Law, PC
Hill Group Law, PC is a growing elder law firm based in Johnstown, Pennsylvania, serving clients across Western and Central Pennsylvania. We help families protect their assets, plan for long-term care, and navigate the estate and trust process with confidence and compassion. Our firm values integrity, precision, and warmth — and our clients feel that in every interaction.

Position Overview
The Client Service Coordinator (CSC) is the operational backbone of Hill Group Law, ensuring that the daily activities of the firm run efficiently and with excellence. The CSC manages client communication, schedules all meetings, tracks files through each stage of the client journey, and ensures that every message, document, and task is routed to the right team member.

This position requires strong organizational skills, excellent communication abilities, and a proactive mindset. The CSC works closely with the attorney, Director of Operations, and Legal Technical Advisor to ensure the firm’s systems, calendar, and workflow stay on track and clients receive exceptional service.

Key Responsibilities
- Oversee and manage the daily operations of the office.
- Serve as the central point of contact for all client communications, ensuring every inquiry, update, or message reaches the correct team member.
- Schedule all client meetings including workshops, consultations, design meetings, and signings.
- Maintain and manage the firm’s client relationship management system (Actionstep), ensuring accurate and timely data entry.
- Track the progress of client files and ensure that tasks move seamlessly between departments.
- Monitor and update internal checklists to confirm that no step of the client journey is missed.
- Process new client files, engagement agreements, and payment documentation.
- Support team coordination by communicating deadlines, priorities, and upcoming meetings.
- Ensure that the office operates smoothly and represents the firm’s professional image to clients and visitors.

Qualifications
- 2 years of administrative or operational experience (law firm or professional services preferred).
- Exceptional communication and organizational skills.
- Strong attention to detail and ability to multitask effectively.
- Comfortable managing multiple priorities and tight deadlines in a fast-paced environment.
- Proficiency with Microsoft Office; experience with Actionstep CRM or similar systems preferred.
- Positive, professional demeanor and ability to collaborate across departments.
- Full-time, in-office availability in Johnstown, Pennsylvania.

Preferred Attributes
- Prior experience coordinating a legal office or professional service team.
- A natural problem-solver with a focus on process improvement.
- A steady, reliable presence who takes pride in ensuring things “don’t slip through the cracks.”

Compensation & Benefits
- Competitive compensation commensurate with experience.
- Paid holidays and personal time off.
- Professional development opportunities and room for advancement.
- A collaborative, mission-driven culture that values precision, care, and teamwork.

What Success Looks Like in This Role
A successful Client Service Coordinator at Hill Group Law, PC:
1. Keeps the Firm Running Smoothly – The attorney and operations director can focus on client strategy and leadership because the CSC ensures the office functions flawlessly day-to-day.
2. Owns Client Communication – Every client inquiry, email, or call is answered promptly and routed correctly — no message is ever lost or delayed.
3. Maintains Organized Systems – Actionstep and other tracking tools are current, accurate, and reliable sources of truth for the team.
4. Drives Workflow Forward – Files move efficiently through each stage without bottlenecks, confusion, or missed steps.
5. Embodies Calm and Professionalism – The CSC sets the tone for the entire office — organized, warm, and steady, even when the pace is high.
6. Supports a Culture of Excellence – Through reliability and care, the CSC helps ensure every client feels valued and confident in choosing Hill Group Law.

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Volunteer time off
• Work from home

Work Location: In person

Salary : $35,000 - $45,000